Mahesh Naveen
Bengaluru
Summary
Seeking full time career with an organization which would permit me to use my abilities and enhance my knowledge and contribute towards its growth by rendering my dedicated service.
An HR professional with extensive knowledge on Business Partnering / Advisory, Talent Management, Acquisition, Engagement, Development, Compensation & Retention. Started career as Customer Support Executive in BPO industry for 3 years with 2 Major BPO org Lycatel & CSS Crop; then onto Technical Consultant with Wipro for a Year. Due aspiration over Management Field, Pursued MBA-HR & started journey as HR in GAVS technologies covering End-to-End HR Process with specialization in Payroll for a Year. Started off with Accenture as a Talent fulfillment analyst managing 8 clients within Health Vertical and was working as HR Business partner managing 4 clients with Financial services vertical. Currently working with HCL Technologies as HR business partner managing 2000+ employees with extensive experience in Business Partnering. Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies.
Overview
15
15
years of professional experience
Work History
Human Resource Business Partner
HCL Technologies
Bengaluru
06.2022 - Current
- Involved in Employee Engagement & Development, Performance Management, Induction & Development, Compensation Administration, Retention, Payroll Inputs, Reports, and Exit Management.
- Conducted annual employee performance reviews and provided feedback to improve job performance.
- Conducted Annual Appraisal for 2000+ employees across business for both offshore and onsite employees. Co-ordinating with the business leads on collating the rating for the eligible employees, making sure that the ratings are fitted under the bell curve. Connecting with Central POC’s to enable smooth completion for appraisal process.
- Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Assisted in the development of succession planning initiatives for key positions within the organization.
- Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
- Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
- Conducted exit interviews with departing employees to understand reasons for leaving the company.
- Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
- Organized team building activities designed to promote collaboration among employees across departments.
- Implemented employee recognition programs that reward achievement or excellence in performance.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Retaining talents by giving them training, development opportunities, Rotating to other projects for better learning, processing CTC corrections and retention bonuses.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Handled employee discipline and termination to address policy infractions.
HR Business Partner/ Talent Fulfillment Specialist
ACCENTURE SERVICES PVT LTD
Chennai
07.2015 - 06.2022
- Involved in Employee Engagement & Development, Performance Management, HR Digitalization / Transformations, Complexity & Criticality, Compensation Administration, Talent Acquisition, Induction & Development, Bench & Refusal Management, and Demand & Supply.
- Developed and implemented a comprehensive onboarding program for new hires.
- Conducted performance reviews, managed employee relations issues, and provided guidance on policies and procedures.
- Provided HR advice to managers on workforce planning, talent management, and organizational development.
- Analyzed data from surveys, interviews, focus groups. to identify trends in employee engagement and satisfaction.
- Assisted in the recruitment process by screening resumes, scheduling interviews, conducting background checks.
- Created job descriptions for open positions based on business needs and requirements.
- Identified areas of improvement in existing HR processes and developed solutions to increase efficiency or effectiveness of operations.
- Investigated workplace complaints or incidents involving harassment or discrimination according to company policy guidelines.
- Maintained up-to-date records of employee information including compensation packages, attendance records, vacation requests.
- Supported managers during disciplinary action meetings by providing guidance on legal implications of decisions made.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Supported in more than 20 Campus Interviews & 30+ Lateral Recruitments along with HR recruitment for the team
- PoC with extensive knowledge in Refusal, Exit & LOA processes with efforts towards mobilizing resources across locations, validation of active supply on Bench.
- Provided sourcing strategy within the defined SLA’S, validating the demands. Matching supply with demands and shortlist suitable resource based on the skill, liaise with the recruitment team on further fulfillment of demands
Associate - Human Resources Generalist
Gavs Technologies Pvt Ltd
Chennai
08.2014 - 06.2015
- Responsible for on-boarding, database maintenance, report generation, payroll, leave management, employee connect, performance management, and separation.
- Developed and maintained employee records, ensuring accuracy and confidentiality.
- Conducted new hire orientation and onboarding processes.
- Provided ongoing support to employees regarding benefits, policies, procedures and other HR related inquiries.
- Conducted exit interviews to identify trends or areas for improvement within the organization.
- Created reports on employee attendance, turnover rates and other HR metrics.
- Performed payroll functions such as data entry of timecards into system, calculating overtime pay.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Analyzed employment-related data and prepared reports.
- Conducted exit interviews and completed employment termination paperwork.
Technical Consultant for Office 365 (Cloud Computing)
GavsSLA’SPOC’sordinatingWipro
Chennai
04.2013 - 05.2014
- Extensive knowledge in office 365 hybrid, installation/migration/transition/recovery/decommissioning of hybrid server, configuring Dir
- Sync/Gal Sync/Exchange Federation/ORG Relationship, implementing and configuring unified GAL, messaging records management, troubleshooting client related issues, and managing enterprise customer.
- Provided technical advice and guidance to customers on product use.
- Developed and implemented technical solutions for customer needs.
- Monitored system performance, identified issues and resolved them in a timely manner.
- Created detailed documentation of all technical processes and procedures.
- Ensured compliance with industry standards when designing technical solutions.
- Managed customer relationships by providing prompt support services.
Application Engineer
CSS corp.
Chennai
03.2010 - 08.2012
- Diagnosing issues with the Vonage device, installing and configuring VoIP service, troubleshooting connectivity issues with VoIP device and router.
- Developed and implemented software solutions for customer requirements.
- Analyzed user needs and system functionality to determine technical design specifications.
- Configured, maintained, and troubleshot application systems.
- Provided support for existing applications in production environment.
- Created detailed documentation of application designs and processes.
Customer Care Executive
LYCATEL B.O.S Private Limited
Chennai
03.2009 - 02.2010
- Worked as a customer support executive for UK based mobile service, provided information about billing, raised tickets, and handled customer queries.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Gathered customer feedback and reported it to management for further action.
- Assisted customers with product selection based on individual needs.
- Created detailed reports of customer interactions for internal records keeping purposes.
Education
MBA - Human Resource Management & Marketing Management
IIBM Institute of Business Management
01.2013
BSc(ISM) -
Patrician College of Arts & Science
01.2012
12th std -
JBAS matriculation hr sec school
01.2005
10th std -
Mowbrays matriculation hr sec school
01.2003
Skills
- Business Partnering / Advisory
- Talent Management
- Acquisition
- Engagement
- Development
- Compensation & Retention
- Employee Engagement & Development
- Performance Management
- Induction & Development
- Compensation Administration
- Retention
- Payroll Inputs
- Reports
- Exit Management
- Employee Onboarding
- Database Maintenance
- Report Generation
- Payroll Processing
- Leave Management
- Employee Connect
- Separation
- Background Checks
- Diversity and Inclusion
- Employee Development
- Staff Management
- Employment Record Verification
- Confidential Document Control
- Excellent Communication
- Employee Engagement Strategies
- Verbal and Written Communication Skills
- Succession Planning
- Employee Surveys
- Organizational Development
- Compliance Management
- Stakeholder Management
- Retention Strategies
- Exit Interviews
- Leadership coaching
- Benefits Administration
- Career Development
- Workforce Planning
- Internal Communications
- Employee Relations
- Employee engagement
- Talent management
- Onboarding Processes
- Employee Wellness
- Relocation assistance
- Global HR experience
- Improving employee engagement
- Employee Retention
- Budget Administration
Hr Training
Successfully completed HR Training Course I.e. Get Set…Go with Bridge HR Consulting PVT LTD
Hr Training Areas
Mowbrays)
- On-the Job Training on Recruitment
- MIS Reporting
- Payroll & Statutory Provisions
- Soft Skills Training
Personal Information
- Date of Birth: 03/29/88
- Nationality: Indian
Languages
- Telegu
- Kannada
- Tamil
- English
- Hindi (Basic)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Human Resource Business Partner
HCL Technologies
06.2022 - Current
HR Business Partner/ Talent Fulfillment Specialist
ACCENTURE SERVICES PVT LTD
07.2015 - 06.2022
Associate - Human Resources Generalist
Gavs Technologies Pvt Ltd
08.2014 - 06.2015
Technical Consultant for Office 365 (Cloud Computing)
GavsSLA’SPOC’sordinatingWipro
04.2013 - 05.2014
Application Engineer
CSS corp.
03.2010 - 08.2012
Customer Care Executive
LYCATEL B.O.S Private Limited
03.2009 - 02.2010
MBA - Human Resource Management & Marketing Management
IIBM Institute of Business Management
BSc(ISM) -
Patrician College of Arts & Science
12th std -
JBAS matriculation hr sec school
10th std -
Mowbrays matriculation hr sec school
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