Mahesh Pande

Managing operations of 4 Healthcare SMARTH Centres.
• Leading and mentoring a team of 15+ employees across centres.
• Monitoring admissions, placements, training quality, outreach activities, and center performance.
• Coordinating with hospitals, employers, government departments, and community stakeholders.
• Reviewing MIS reports, enrollment performance, placement outcomes, and operational compliance.
• Supporting centre teams in achieving monthly and annual targets.
• Conducting reviews, audits, and performance monitoring across centres.
• Driving student mobilization and community outreach initiatives.

• Achieved No. 1 Admission Performance at Pan India Cluster Level.
• Successfully managed a cluster of 4 Healthcare Training Centres.
• Led and supervised a team of 15+ staff members.
• Independently handled Centre Manager responsibilities whenever required.
• Strengthened admissions and stakeholder engagement through strategic outreach initiatives.

• Resolved customer complaints promptly to enhance satisfaction and retention.
• Identified root causes of issues to implement preventative measures.
• Assisted in recruitment, training, and coaching of sales staff in designated territory.
• Maintained up-to-date knowledge of industry trends to inform strategic recommendations.
• Developed relationships with key customers through regular visits and effective communication.

• Developed training programs for agents to enhance sales and service skills.
• Facilitated workshops to improve agent performance and customer engagement.
• Collaborated with marketing teams to create effective promotional materials.
• Provided ongoing mentorship and support to new agency managers and agents.
• Analyzed market trends to identify growth opportunities for insurance products.

• Utilized effective problem-solving techniques when faced with challenging situations involving agents or customers
• Successfully managed and developed agency relationships, resulting in increased sales.
• Evaluated current procedures for recruiting, onboarding, developing, and retaining agency personnel.
• Facilitated meetings between multiple stakeholders to discuss project objectives.

• Established strong relationships with existing students through regular follow-ups and visits
• Maintained records of all sales activities including students interactions, presentations, proposals, quotes
• Developed and implemented strategic sales plans to meet organizational objectives
• Actively sought out new ways to improve processes and increase efficiency.
• Identified areas of improvement within existing processes to optimize performance outcomes.

• Educated customers on proper use of organization's products and systems
• Conducted one-on-one coaching sessions with customers to develop their skills and knowledge
• Maintained accurate records of all training activities, including attendance, evaluations and assessments
• Provided feedback on employee performance during training sessions, offering constructive criticism when necessary

• Cultivated partnerships with universities to enhance student recruitment for placements
• Organized student-employer events to facilitate placements, such as career fairs and employer open days
• Facilitated communication between employers and university staff to address changes or issues in the placement process
• Produced reports detailing placement performance and outcomes which were used by senior management when making strategic decisions
• Researched new potential opportunities for placements within a variety of industries while keeping up to date with current industry trends
• Coordinated multiple projects, ensuring on-time delivery and alignment with placement objectives.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible