Mahesh PATIL
Surat
Summary
Seasoned Service Manager bringing 16 years of Automobiles experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Navjivan Hyundai Motors Pvt Ltd
07.2023 - Current
- Manage and coordinate the daily operations of the service department.
- Supervise and support a team of automotive technicians, assigning work orders and providing guidance when needed.
- Serving all automotive service needs of customers.
- Ensure customer satisfaction by delivering high-quality service and resolving any issues or complaints.
Service Manager
Shreeji Automobile Pvt. Ltd.
01.2022 - 07.2023
- Coordinated with sales department to align service offerings with customer needs.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored performance metrics, identifying trends and opportunities for improvement initiatives.
Service Manager
Amar Cars Pvt Ltd Maruti Suzuki Authorize Dealership
06.2016 - 12.2021
- Company Overview: Dealership of No1 Vadodara's state, they have 23 Branches in various location of Gujarat.
- Set and monitor service performance targets for the workshop.
- Monitor job quality through quality control inspections, reports, and complaints (PSF/General).
- Plan, organize, lead, and control total service management operations.
- Provide full leadership of the shop and team.
- Provide technical assistance and support.
Assistant Manager
Kataria Automobiles Private Limited
04.2014 - 02.2016
- Directed team operations to enhance service delivery and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Analyzed performance metrics to identify trends and inform strategic decision-making.
Service Advisor
Kataria Automobiles Private Limited
04.2011 - 03.2014
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing scheduling for improved workflow and customer satisfaction.
- Utilized dealership management software to track service history and update customer records accurately.
- Trained new staff on service protocols, enhancing team performance and ensuring consistency in service delivery.
- Developed service promotions that boosted customer engagement and increased repeat business opportunities.
Technical Advisor
Kataria Automobiles Private Limited
04.2009 - 03.2011
- Advised clients on technical solutions, ensuring alignment with business goals.
- Developed training materials to enhance user understanding of new systems.
- Conducted system assessments to identify improvement opportunities and streamline processes.
- Collaborated with cross-functional teams to implement technology upgrades effectively.
- Facilitated troubleshooting sessions, resolving client issues promptly and efficiently.
Technician
Kataria Automobiles Private Limited
12.2008 - 03.2009
- Diagnosed and resolved technical issues to ensure optimal equipment performance.
- Conducted routine maintenance and inspections on machinery to enhance reliability.
- Collaborated with cross-functional teams to streamline operational workflows.
- Trained junior technicians on safety protocols and equipment handling procedures.
Education
B tech - Automobile Engineering
Intellectual Institute of Management & Technology
01.2023
Diploma - Automobile
Janardan Rai Nagar Rajasthan Vidyapeeth University
01.2016
Diesel Mechanic - undefined
Industrial Training Institute
01.2006
Skills
- Customer Relations
- Technical Master
- Professional communication
- Quick learner
- Strong decision-maker
- Team Player
- Team leadership
- Problem-solving
- Customer service
- Employee training and development
- Goal oriented
- Workflow management
- KPI monitoring
Certification
- No: U5848723
- Validity: 2030-09-15
Language
English
Hindi
Gujarati
Marathi
Awards
The best Service Manager award won since FY 2017-2018 working Amar Cars Pvt ltd., Suzuki Service Qualification system- CERTIFICATION (SSQS)
Disclaimer
Your Faithful Mahesh R Patil
Timeline
Service Manager
Navjivan Hyundai Motors Pvt Ltd
07.2023 - Current
Service Manager
Shreeji Automobile Pvt. Ltd.
01.2022 - 07.2023
Service Manager
Amar Cars Pvt Ltd Maruti Suzuki Authorize Dealership
06.2016 - 12.2021
Assistant Manager
Kataria Automobiles Private Limited
04.2014 - 02.2016
Service Advisor
Kataria Automobiles Private Limited
04.2011 - 03.2014
Technical Advisor
Kataria Automobiles Private Limited
04.2009 - 03.2011
Technician
Kataria Automobiles Private Limited
12.2008 - 03.2009
Diploma - Automobile
Janardan Rai Nagar Rajasthan Vidyapeeth University
Diesel Mechanic - undefined
Industrial Training Institute
B tech - Automobile Engineering
Intellectual Institute of Management & Technology
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