Mahesh Pawar
Service Delivery Manager
Mumbai,MH
Summary
Service Delivery Manager with almost 22 years of experience, recognized for strong management and technical skills. As the primary customer-facing owner, I drive customer success through effective service delivery, collaborating closely with clients to provide essential services and initiate service transformations. ITIL-certified, with a deep understanding of ITIL frameworks and processes. Known for maintaining a positive attitude toward operational challenges and consistently ensuring KPIs and SLAs are met.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Service Delivery Manager
Samsung India Electronics
2 2016 - Current
- Supervised GSC Spark's network ops teams in NZ and TWS USA: Monitored, troubleshooted, and maintained optimal network performance
- Multi tasked efficiently: Maintained a positive approach to challenges, ensuring KPIs and SLAs were met
- Built review mechanisms: Created effective service delivery processes and provided tools/workflows for compliance
- Handled critical incidents: Coordinated with teams, established stakeholder communication, and supported post-incident RCA
- Collaborated with global stakeholders: Deployed solutions quickly, aligning with business needs
- Ensured customer requirements were met: Coordinated project aspects, provided technical support, and addressed issues promptly
- Enhanced customer engagements: Supported service deliveries and ensured cross-functional collaboration
- Balanced new requirements with improvements: Delivered precise Network Roll out solutions and implemented continuous improvements
- Provided project insights: Delivered timely reporting and communication
- Supported JIO configurations: Executed large change requests and network upgrades
- Conducted software/firmware upgrades: Managed PAN India eNBs and performed regular audits to maintain KPI performance
- Managed inventory: Prepared and shared details with HQ/Project and SCM teams.
NOC - RAN Manager
Nokia Solutions and Networks
02.2010 - 02.2016
- Provide leadership and day-to-day management of 24x7 operations
- Coordination with the Customer (Idea) & NSN management on Emergency & Critical issues
- Supervised and controlled CM/PM activities through proper planning and the development of automated processes through managing time
- Interaction with the circle team for the development & allocation of resources for a monthly projection plan
- Supported Bharti & TTSL Pilot project, created process tools, and provided training.
Deputy Manager (TAC-SME)
Alcatel Lucent Managed Solutions
10.2008 - 02.2010
- Provided technical support for Motorola and Alcatel-Lucent BSS system faults
- Resolved performance issues, maintained KPIs, and collaborated on patches and upgrades.
Sr. CM Engineer
Nokia Siemens and Networks
08.2007 - 10.2008
- The expertise of Nokia CM tools such as CM Editor, CM Provisional, CM Plan Manager, etc
- Execute site reparenting, site/BSC expansion, EDGE deployment, Major Frequency plan implementation in-network, and support for modifying network parameters following the RF planning team's change request.
AM- Network
BPL Mobile Communications
10.2006 - 08.2007
- Planned and executed daily OMC-R activities, supported node fault rectification
- Monitored network performance and ensured maximum uptime.
RAN Engineer
Reliance Communication Ltd
10.2004 - 10.2006
- Managed daily RAN operations, created databases for new cell sites
- Optimized RF parameters using various tools.
Project Engineer (RF & Transmission)
ADA Cellworks
04.2004 - 10.2004
- Provide support for the Nokia system RF survey & the transmission LOS survey
- Worked on path loss tool for path condition analysis.
Project Engineer RAN
Nutek India Pvt. Ltd
08.2002 - 03.2004
- Created and integrated new cell sites, modified existing data, and conducted RF surveys for MOTOROLA as a consultant for the TTML ROM project.
Education
High School Diploma -
S S Jondhale Polytechnic
Maharashtra 04.2001 -
Skills
Teamwork
Awards
- Applaud Operation Excellence Award, Idea MS customer team
- Leading the GNSC CM team and Flawless execution of all Critical Change Request for the Yr.2014, Idea MS customer team.
- Recognize and appreciate for excellent work done on the GSC- NZ Spark project.
Certification
1. ITILV3 Foundation Certificate in IT Service Management
Timeline
NOC - RAN Manager
Nokia Solutions and Networks
02.2010 - 02.2016
Deputy Manager (TAC-SME)
Alcatel Lucent Managed Solutions
10.2008 - 02.2010
Sr. CM Engineer
Nokia Siemens and Networks
08.2007 - 10.2008
AM- Network
BPL Mobile Communications
10.2006 - 08.2007
RAN Engineer
Reliance Communication Ltd
10.2004 - 10.2006
Project Engineer (RF & Transmission)
ADA Cellworks
04.2004 - 10.2004
Project Engineer RAN
Nutek India Pvt. Ltd
08.2002 - 03.2004
High School Diploma -
S S Jondhale Polytechnic
04.2001 -
Service Delivery Manager
Samsung India Electronics
2 2016 - Current
Similar Profiles
Vivek JainVivek Jain
Area Sales Executive at Samsung India Electronics Pvt. Ltd, SamsungArea Sales Executive at Samsung India Electronics Pvt. Ltd, Samsung
Pranav SanturkarPranav Santurkar
Deputy General Manager- GTM Product Head- Room AC Category at SAMSUNG INDIA ELECTRONICS INDIA LTD.Deputy General Manager- GTM Product Head- Room AC Category at SAMSUNG INDIA ELECTRONICS INDIA LTD.
Aashish GondaneAashish Gondane
Manager - SCM West Region at One-Rx India Pvt Ltd. (subsidiary of OFFICE Samsung India Electronics Pvt Ltd)Manager - SCM West Region at One-Rx India Pvt Ltd. (subsidiary of OFFICE Samsung India Electronics Pvt Ltd)
Arvind P R Arvind P R null
Assistant Manager in Outgoing Quality Control Dept at Samsung India Electronics Pvt LtdAssistant Manager in Outgoing Quality Control Dept at Samsung India Electronics Pvt Ltd
Shrushti GirapShrushti Girap
Automation Tester at Tata Consultancy Services (TCS)Automation Tester at Tata Consultancy Services (TCS)