MAHESH RAGHUNATH POWAR

• Developed strategies to improve IT service levels while controlling costs within budget limits.
• Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
• Managed backup, user account and helpdesk systems.
• Provided technical support to users in troubleshooting hardware and software issues.
• Monitored network performance to determine adjustments needed.
• Resolved complex technical problems related to Office 365 applications.
• Provided technical assistance and support to clients with Office 365 applications.
• Configured, tested, and maintained Office 365 environment.
• Managed inventory and supplies to ensure materials were available when needed.

• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Worked flexible hours across night, weekend and holiday shifts
• Exceeded goals through effective task prioritization and great work ethic
• Handled 30 calls per day to address customer inquiries and concerns
• Worked with customers to understand needs and provide excellent service
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Endpoint Manager, Mobile Application Management (MAM), Azure Benchmark, Identity & Access Management (IAM), Zero Trust, Microsoft Information Protection, Cloud App Security (MCAS), Azure Active Directory (AAD), Data Loss Prevention (DLP), Microsoft Defender, O365, Enterprise Mobility and Security (EMS) and SIEM, Microsoft 365 Defender, Microsoft Defender for Endpoint

• Residence Engineer at force motors as a team leader
• I manage more than 5 sites of force motors and 14 engineer handle

• Working with Indocount Industries Kagal Five star as a Residences Eng
• (year: - July- 2017 TO Jan-2019)
• Through Pixel Computer Pvt Ltd
• Working with Goa State Co –operative Bank last 2 Years as a Service Eng
• Through Pixel Computer Pvt Ltd
• Handling Vidharbha kokan Bank Ratnagiri Regional Office with 27 Branches

· Managed team of employees, overseeing hiring, training and professional growth of employees.

· Resolved problems, improved operations and provided exceptional service.

· Increased customer satisfaction by resolving issues.

Working with Parshavnath Bank on the CCTV project. Through Professional IT Planet Pvt Ltd. Kolhapur.

· Working with Sivaji University as Residential Eng. Through Professional IT Planet Pvt. Ltd., Kolhapur.

· Working in Bhedasgaon nagari patsanstha. Through Professional IT Planet Pvt Ltd, Kolhapur.

· Handling Goa Courts, Goa Agriculture residence Eng. in GOA