Mahesh Pundla - Senior Application Support Engineer - Wisetech Global India Pvt Ltd

Summary

12.5 YEARS of Total experience in Application Support, Multi Cloud DevOps, and Cloud Infrastructure Management. Strong Understanding of Object-Oriented Programming Language ,AWS Architecture, Experience in backend skills in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Default user defined data types and functions. Strong expertise in AWS (EC2, S3, RDS, Lambda, CloudFormation) and DevOps toolchains (Jenkins, Git,Github and Gitlab, Docker, Terraform, Kubernetes). Adept at automation, monitoring, and troubleshooting for business-critical systems. Proven ability to collaborate across development, QA, and operations teams to deliver reliable, scalable systems.

Overview

13

years of professional experience

1

Certification

Work History

Senior Application Support Engineer

Wisetech Global India Pvt Ltd

09.2021 - Current

• Led and executed critical bug fixes in the application and oversaw development of Windows Services, ensuring stability and high availability of the platform.
• Provided technical leadership in resolving backend issues by writing and optimizing complex database queries.
• Guided the support team in addressing customer-raised issues, ensuring timely resolution and maintaining strong customer satisfaction.
• Spearheaded new customer environment setups, coordinating with cross-functional teams to ensure smooth onboarding.
• Conducted data analysis on customer-uploaded datasets and mentored junior team members on data validation and issue identification.
• Managed and controlled application upgrades to the latest versions using Bitbucket, ensuring proper versioning and deployment quality.
• Oversaw system performance checks and drove sanity testing processes after each maintenance activity to ensure platform reliability.
• Monitored system alerts across all customer environments, taking proactive actions, and providing leadership in incident response and escalation management.

Senior Application Support L2 and DevOps Engineer

Keysight Technologies India Pvt Ltd.

04.2015 - 08.2021

• Led and executed critical bug fixes in the application and oversaw development of Windows Services, ensuring stability and high availability of the platform.
• Provided technical leadership in resolving backend issues by writing and optimizing complex database queries.
• Guided the support team in addressing customer-raised issues, ensuring timely resolution and maintaining strong customer satisfaction.
• Spearheaded new customer environment setups, coordinating with cross-functional teams to ensure smooth onboarding.
• Conducted data analysis on customer-uploaded datasets and mentored junior team members on data validation and issue identification.
• Managed and controlled application upgrades to the latest versions using Bitbucket, ensuring proper versioning and deployment quality.
• Oversaw system performance checks and drove sanity testing processes after each maintenance activity to ensure platform reliability.
• Monitored system alerts across all customer environments, taking proactive actions, and providing leadership in incident response and escalation management.

Software Engineer and Application Support

Melstar Information Technologies

09.2014 - 03.2015

 Working on Enhancements and bug fixes for the Project.
 Maintain the application as per the user’s requirement.
 Supporting the Client based on Application requirement

Software Engineer

VSM software Pvt Ltd

07.2013 - 08.2014

 Designing web pages by using MVC3,Javascript, jQuery.
 Creating Tables, Stored Procedures, functions
 Maintain the application as per the user’s requirement.
 Involved in System study and common database designing of module.

Education

B.Tech - Electronics & Instrumentation

JNT University Kakinada

Kakinada

05.2010

Skills

Programming/Scripting: C#, Shell Scripting, Bash and Python
Operating System: WINDOWS, Redhat and Debian Linux
Databases: SQL SERVER, ORACLE, POSTGRESQL AND CLICKHOUSEDB
CI/CD Pipelines: Jenkins, GitLab CI/CD, AWS CodePipeline

Packages known: MS-OFFICE
Web technologies: HTML, XML, JavaScript, Json, JQuery
Monitoring & Logging: CloudWatch, Prometheus, Grafana, ELK Stack, Splunk
Application Support: Incident & Problem Management, RCA, ServiceNow, ITIL

Certification

Diploma in .Net Technologies from NIIT Visakhapatnam.

DECLARATION

I hereby declare that all the above-mentioned details are true to the best of my knowledge. Place: Bangalore Date

ROLES AND RESPONSIBILITIES

My main area of experience has been with development, Application Support and maintenance in Asp.net web applications and Windows applications. My technical expertise is in C#.net Asp.net and ADO.net with SQL Server as backend Database and too used is visual studio.
Worked on writing Ansible Scripts and creating CI/CD pipe lines to build the application.
Worked on Docker image creating and push/pull activity to multiple customer Environments to Deploy Application.
Worked on performing Sanity testing of Application after regular maintenance activity.
Worked on Database backup and restore activities for multiple database like SQL, Oracle, PostgreSQL and ClickHouse DB.

Languages

English

Advanced (C1)

Hindi

Intermediate (B1)

Telugu