Mahesh Rajendran

Strategic Planning and Leadership:

• Spearheaded strategic initiatives to align the organization's IT infrastructure with business goals and objectives.
• Led cross-functional teams in the development and execution of infrastructure roadmaps, ensuring scalability, reliability, and security.
• Provided visionary leadership to anticipate and adapt to emerging technologies and industry trends.

Infrastructure Design and Implementation:

• Designed and implemented robust and scalable IT infrastructure solutions, including networks, servers, storage, and cloud services.
• Oversaw the deployment of virtualization technologies, such as VMware or Hyper-V, to optimize resource utilization and flexibility.
• Led data center migrations, consolidations, and expansions to support business growth and continuity.

Operational Management and Optimization:

• Managed day-to-day operations of the IT infrastructure, ensuring high availability, performance, and security.
• Implemented ITIL best practices for incident, problem, change, and configuration management.
• Implemented automation and orchestration tools to streamline operations and improve efficiency.

Team Leadership and Development:

• Built and led high-performing infrastructure teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Provided coaching, mentorship, and professional development opportunities to team members.
• Established performance metrics and goals to drive accountability and excellence.

Vendor and Budget Management:

• Managed relationships with vendors, service providers, and contractors to ensure timely delivery of products and services.
• Negotiated contracts and service level agreements (SLAs) to optimize costs and quality of services.
• Developed and managed the infrastructure budget, allocating resources effectively to support business priorities.

Security and Compliance:

• Implemented robust security measures and controls to protect the organization's IT assets and data from cyber threats.
• Conducted regular security assessments and audits to identify vulnerabilities and mitigate risks.

Disaster Recovery and Business Continuity:

• Developed and maintained comprehensive disaster recovery and business continuity plans to minimize downtime and mitigate risks.
• Conducted regular testing and exercises to validate the effectiveness of recovery procedures.
• Established partnerships with key stakeholders to ensure alignment and coordination during incidents.

Stakeholder Communication and Relationship Management:

• Collaborated with executive leadership, department heads, and business units to understand their technology needs and priorities.
• Communicated infrastructure strategies, plans, and performance metrics to stakeholders, fostering transparency and alignment.
• Acted as a trusted advisor to senior management, providing insights and recommendations on infrastructure investments and initiatives.

Documentation and Reporting:

• Maintained accurate documentation of infrastructure configurations, processes, and procedures.
• Prepared and presented regular reports on infrastructure performance, capacity utilization, and compliance status to management and stakeholders.

Continuous Improvement and Innovation:

• Championed a culture of continuous improvement and innovation, encouraging experimentation and adoption of new technologies.
• Implemented metrics and KPIs to measure and track the effectiveness of infrastructure operations and initiatives.

Operational Support: Assist in the day-to-day management and maintenance of the organization's IT infrastructure, including servers, networks, storage, and cloud services.
Monitor system performance, troubleshoot issues, and ensure the timely resolution of incidents and problems to minimize downtime.

Project Coordination: Support infrastructure projects from initiation to completion, coordinating with cross-functional teams to ensure deliverables are met on time and within budget.
Assist in the planning, scheduling, and tracking of project tasks, milestones, and dependencies.

Vendor Management: Liaise with vendors, service providers, and contractors to procure hardware, software, and services necessary for infrastructure operations.
Assist in negotiating contracts, service level agreements (SLAs), and pricing terms to optimize value and quality.

Documentation and Reporting: Maintain accurate documentation of infrastructure configurations, processes, procedures, and incident resolutions.
Prepare and present regular reports on infrastructure performance, capacity utilization, and service level adherence to management and stakeholders.

Security and Compliance: Assist in implementing and enforcing security measures and controls to protect the organization's IT assets and data from cyber threats.
Support compliance efforts with industry regulations and standards, such as GDPR and SOX.

Disaster Recovery and Business Continuity: Assist in developing and maintaining comprehensive disaster recovery and business continuity plans to ensure continuity of operations in the event of disruptions.
Participate in regular testing and exercises to validate the effectiveness of recovery procedures and protocols.

Training and Development: Support the training and development of infrastructure staff, providing guidance, mentorship, and knowledge sharing to enhance team capabilities.
Facilitate cross-training initiatives to ensure redundancy and coverage across key skill sets within the team.

Process Improvement: Identify opportunities for process improvement and automation within infrastructure operations to enhance efficiency and reduce manual effort.
Assist in implementing best practices and standards, such as ITIL, to streamline workflows and improve service delivery.

Stakeholder Communication: Communicate effectively with internal stakeholders, department heads, and end-users to understand their technology needs and requirements.
Provide responsive and customer-focused support, addressing inquiries and requests in a timely and professional manner.

Ad Hoc Tasks: Perform additional duties and tasks as assigned by senior management to support the overall goals and objectives of the IT department and organization.

Client: Goldman Sachs India Pvt Ltd

Responded to customers' requests and provided technical assistance in person, via phone, or electronically

Diagnosed and troubleshot technical hardware/software issues and researched questions using available information resources

Followed standard help desk procedures and advised user on technical issues

Logged all help desk interactions in Remedy service management software

Tracked and routed problems & requests to the senior engineers for urgent attention and documented resolutions

Prepared activity reports

Informed management on recurring problems.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Configured hardware, devices and software to set up work stations for employees.

Removed malware, ransomware and other threats from laptops and desktop systems.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Client: JPMorgan Chase & Co.

Responded to customers' requests and provided technical assistance in person, via phone, or electronically

Diagnosed and troubleshot technical hardware/software issues and researched questions using available information resources.

Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.

Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.

Resolved common user concerns by utilizing preset issue resolution scripts.

Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Optimized system security and performance with proactive changes such as MS Patching and Virus scanning tools

Created/deleted user account, and configured, installed, & maintained OS/software

Provided different access levels to the users and ensured that users get the shared resources on LAN

Delivered level I support to user's pc using remote desktop connection (RDC)

Provided daily technical support for email, network, connectivity, and printers & system maintenance CREDENTIAL

Configured, tested and maintained Local network equipment to achieve uninterrupted services