REYMARK
Hi, I’m
MAHESH RANGAM
Cluster Manager
Hyderabad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
years of professional experience
4
Languages
Work History
Estele Fashions jewellery
CLUSTER MANAGER
12.2021 - Current
Job overview
- Set individual and store targets for employees to drive company success and strengthen motivation.
- Analyzed sales data to manage cluster performance.
- Coached, mentored and built high-performing sales team.
- Managed day-to-day staffing and handled scheduling for all store employees.
Kushals Fashion Jewellery
Retail Store Manager
02.2020 - 12.2021
Job overview
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
Celio, Sunlifestyles
Retail Store Manager
02.2018 - 02.2020
Job overview
- Maintained proper product levels and inventory controls for merchandise and organized backroom For effective stock Replenishment.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
Levis
Asst Store Manager
09.2016 - 01.2018
Job overview
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Levi's
Fashion Consultant
02.2015 - 08.2016
Job overview
- Performed personal shopping functions on behalf of customers.
- promoted as Asst Store Manager from Sep-2016 to Jan-2018
Retail
CUSTOMER SERVICE
Job overview
- Ensure a high level of customer service
- Ensure Non Negotiable standards are followed by each and every Staff
- Checking the behaviors of staff while attending customer, and correcting the same
- To conduct Role plays in front of staff during Training sessions
- To motivate the Staff to achieve their target and increasing the (UPT) & (CONVERSTION)
- Monitoring customer complaints, providing efficient services
- Handling customer grievances and resolving issues
- STRENGTHS
- Extremely adaptable and Quick learner hence could move across different functions
- Hardworking and confidence of handling any responsibility with patience
- Firmly
- Believe that equilibrium of all functions is the key for overall success
- Believe in Team work, delegation of work with accountability and Responsibility for achieving organizational goals.
Education
Sri Durga High School
High School Diploma
SetwinTraining CenterSecunderabad
from MS OFFICE
04.2001
Intermediate, Telangana Open Secondary School
from CEC
Jahnavi Group of InstitutionsHyderabad
BBA
04.2001
Skills
Operating System: Windows XP, Windows 7, 10 Packages
undefinedAffiliations
I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurized working environment. OBJECTIVE To be successful professional by doing the responsible position as challenge and also to contribute my career with best positive attitude and working sincerely with commitment.
Software
ERP Logic sap®
GOFRUGAL
GENESYS POS
Accomplishments
- Achieved a customer satisfaction rating of 98.2% in 2020, 3rd best Store team in South
- Increased customer satisfaction by 30% through quality service By Doing Role-Plays.
- Exceeded sales key performance indicators consistently over a three-month timeframe in 2019.
- Completed training on Basic Life Support and First Aid Skills
- Completed training on Basic Fire Safety and Emergency Preparedness
- Completed Denim Leadership Program (DLP)In Levi's
Interests
Watching MCU Movies
Travel
Listening Podcasts
Night Rides
PERSONAL DETAILS
- Father’s Name: R.ANJAPPA
- Date of Birth: 23-02-1997
- Age: 25yrs
- Nationality: Indian
- Marital Status: Single
Address : #H.No : C-3-35-930, Gandhi Nagar East.Marredpally, Secunderabad, Hyderabad -Telangana-500026,
Timeline
CLUSTER MANAGER
Estele Fashions jewellery
12.2021 - Current
Retail Store Manager
Kushals Fashion Jewellery
02.2020 - 12.2021
Retail Store Manager
Celio, Sunlifestyles
02.2018 - 02.2020
Asst Store Manager
Levis
09.2016 - 01.2018
Fashion Consultant
Levi's
02.2015 - 08.2016
SetwinTraining Center
from MS OFFICE
04.2001
Jahnavi Group of Institutions
BBA
04.2001
CUSTOMER SERVICE
Retail
Sri Durga High School
High School Diploma
Intermediate, Telangana Open Secondary School
from CEC
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