Biking
Mahesh S
Business Analyst
Bengaluru
Summary
Dedicated Salesforce Business Analyst with 2.5 years of experience, well-versed in analyzing business processes, gathering requirements, and delivering optimal solutions within the Salesforce ecosystem. Prior to specializing in Business Analysis, I have a background as a Salesforce Developer, providing me with valuable insights into the technical aspects of Salesforce implementation. With a total of 4.5 years of professional experience, I also bring proficiency in web development to the table.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Business Analyst
Cloudbyz
Bengaluru
07.2021 - Current
- Collaborate with business stakeholders to elicit, analyze, and prioritize requirements for Salesforce projects.
- Conduct workshops, interviews, and meetings to gather comprehensive and clear business needs.
- Document and maintain detailed business process flows, use cases, and user stories to ensure an accurate representation of requirements.
- Work closely with Salesforce Administrators and Developers to design and configure Salesforce solutions.
- Facilitate User Acceptance Testing (UAT) to validate Salesforce functionality and ensure it meets business requirements.
- Provide expertise in data mapping and data migration strategies, ensuring smooth data transitions in Salesforce implementations.
- Assist in the creation of reports and dashboards to provide insights into key performance indicators and metrics.
- Participate in release management activities, including sandbox testing and deployment planning.
- Support change management initiatives by preparing training materials and conducting end-user training sessions.
- Collaborate with cross-functional teams to identify integration requirements with external systems.
- Act as a subject matter expert for Salesforce-related inquiries, providing guidance and support to users.
- Proactively identify opportunities for process improvements and automation within Salesforce.
Software Engineer
Cloudbyz
Bengaluru
10.2019 - 07.2021
- Designed and Developed customized customer relationship management platforms
- Integrated Salesforce marketing cloud with new clients’ existing systems.
- Developed work plans or reviews other work plan timelines and manages workflows to meet project timeframes
- Worked with management and end-users to create and manage workflow rules, data validation, processes and flows
- Worked with management, create and manage complex workflow rules, data validation, and triggers
- Created and managed custom objects, fields, formulas, validation rules, custom workflow, and approval processes
- Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting
- Worked Closely with Team Lead or Project Manager to develop solution in accordance to system design
- Worked with Manager to provide scope and timelines
- Optimize graphics and page speed for enhanced user experience
- Check for brand consistency across website
- Perform timely functional testing of core website elements
- Develop features to make websites mobile-friendly
- Create tools that enhance user interaction in any browser
- Implement on-site search engine optimization (SEO)
Software Engineer
Quilink
Bengaluru
01.2019 - 10.2019
- Responsible for developing Bootstrap responsive pages for all devices
- Worked on WordPress projects, executing web pages, blogs & WooCommerce.
- Designing and implement HTML email templates and newsletter for marketing Campaigns
- Optimize graphics and page speed for enhanced user experience
- Check for brand consistency across the website
- Perform timely functional testing of core website elements
- Develop features to make websites mobile-friendly
- Create tools that enhance user interaction in any browser
- Implement on-site search engine optimization (SEO)
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
Education
Bachelor of Engineering - Computer Science Engineering
07.2015 - 12.2018
Skills
Data analysis
Predictive modeling
Business process mapping
Strategic planning
Workflows and queries
HTML
CSS
JavaScript
Wordpress
HubSpot
Certification
The Complete Salesforce Classic Administrator Certification
Interests
Watching Movies
Listening to Music
Travelling
Timeline
Business Analyst - Cloudbyz
07.2021 - Current
Software Engineer - Cloudbyz
10.2019 - 07.2021
Software Engineer - Quilink
01.2019 - 10.2019
JSS Academy of Technical Education - Bachelor of Engineering, Computer Science Engineering
07.2015 - 12.2018