Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mahesh S

Mahesh S

Bangalore

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

6
6
years of professional experience

Work History

Customer Service Coordinator ( Import , Cargo )

Explus Logistics Pvt LTD
Bangalore
11.2022 - Current
  • Provided customer service assistance to customers via phone and email.
  • Developed relationships with customers to ensure satisfaction.
  • Assisted in the development of quality assurance standards for customer service operations.
  • Monitored customer service calls and provided feedback on performance.
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.

Shift Incharge

Innovative Retail Concept (BIG BASKET)
Bangalore
05.2020 - 09.2022
  • Exercised composure under pressure and in escalated customer service scenarios
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas
  • Trained and mentored new employees to maximize team performance
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

LMD(Last Mile)

Udaan B2B ASSOCIATE
bangalore
11.2018 - 04.2020
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Applied effective time management techniques to meet tight deadlines.

Education

BBA: Business Administration -

Indian Virtual University - Kammanahalli
05.2022

Skills

  • MS EXCEL
  • Java Script
  • C
  • C
  • [Product or Service] support
  • Customer service excellence
  • Complaint Handling
  • Training and coaching
  • Staff Management
  • MS Office

Languages

English
First Language
KANNADA
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
TAMIL
Intermediate (B1)
B1

Timeline

Customer Service Coordinator ( Import , Cargo )

Explus Logistics Pvt LTD
11.2022 - Current

Shift Incharge

Innovative Retail Concept (BIG BASKET)
05.2020 - 09.2022

LMD(Last Mile)

Udaan B2B ASSOCIATE
11.2018 - 04.2020

BBA: Business Administration -

Indian Virtual University - Kammanahalli
Mahesh S