Mahesh Sandana
Business Process Lead
Hyderabad
Summary
GENAI ENGINEER | LLMs • RAG • AGENTIC AI • PYTHON
Certified Generative AI Engineer with hands-on experience building intelligent systems using LLMs, Retrieval-Augmented Generation (RAG), and Agentic AI workflows.
Skilled in LangChain, OpenAI APIs, vector databases, and AI automation, with a strong ability to convert business problems into scalable AI solutions.
Brings 10+ years of experience in data-driven environments, now focused on AI-powered product intelligence and automation systems.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Business Process Lead
Tata Consultancy Services (TCS)
07.2019 - Current
- Led global resource planning and workflow optimization across large teams
- Improved operational efficiency through structured process design
- Collaborated across stakeholders, enabling scalable systems and automation readiness
Quality Specialist
Optum (UnitedHealth Group - UHG)
07.2016 - 06.2019
- Performed quality audits and compliance checks in healthcare operations
- Delivered insights to improve service quality and operational performance
Quality Analyst
ADP (Automatic Data Processing)
09.2011 - 06.2016
- Conducted process audits and improved workflow efficiency
- Achieved multiple promotions based on performance and leadership
Education
Bachelor of Commerce - Accountancy
Pragati Mahavidyalaya Degree College, Osmania University
Hyderabad, Telangana05-2011
Skills
GenAI & LLMs: LLMs, Prompt Engineering, RAG, Agentic AI
Frameworks: LangChain, OpenAI / Azure OpenAI, Hugging Face
Data & Retrieval: Pinecone, Chroma, Embeddings, Semantic Search
Certification
Generative AI Certification
Timeline
Business Process Lead
Tata Consultancy Services (TCS)
07.2019 - Current
Quality Specialist
Optum (UnitedHealth Group - UHG)
07.2016 - 06.2019
Quality Analyst
ADP (Automatic Data Processing)
09.2011 - 06.2016
Bachelor of Commerce - Accountancy
Pragati Mahavidyalaya Degree College, Osmania University