Mahesh Shukla
Regional Relationship Manager
New Delhi
Summary
Proficient collections professional seek to advance to leadership position in the field. Leveraging 15 years of related experience as well as top strength Portfolio, Risk, Delinquency & Team Management.
Overview
16
16
years of professional experience
Work History
Regional Relationship Manager
ICICI Bank Ltd
04.2022 - Current
- Led by example, demonstrating commitment to ethical collections practices and upholding highest professional standards within team.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Managed high-risk accounts proactively, mitigating potential losses through early intervention efforts.
- Enhanced collection efficiency by implementing innovative strategies and best practices.
- Collaborated with sales teams to minimize credit risk exposure and support business growth.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Worked with legal resources and recovery teams to manage default issues.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Researched and resolved accounts payable discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Area Debt Manager (Debt Service Management Group)
ICICI Bank Ltd.
5 2012 - 03.2021
- Debt Service and risk management in Delinquent Auto Loans
- Handling Auto Loans portfolio of 100% NPA recovery in auto loans
- Instrumental in revenue and income growth of more than 55% over one year period, through both organic growth and acquisitions
- Increased cash flow by 53% by effective agency management, reducing operational costs, and minimizing risk from delinquent customers
- Successfully managing collection agencies across Delhi / NCR & in-house team and efficiently negotiating with Delinquent Customers
- Handling repossession activities for possession of Vehicles under Court of Law directions and processes
- Appointment of channel partners and developing strategic alliance with business partners and managing their performance
- Successfully achieving targets for Cross Selling of Liabilities products (CASA), FD (Fixed Deposit), and Insta credit cards, as additional responsibility given by management
- Actively supported business teams for effectively generating business from delinquent clients
- Collection follow up, Client Servicing and Team Management
- Ensuring strict compliance to laid down Business Policies, collections processes and procedures
- Efficiently managing the bucket collections & executing responsibility of collection issues of the branch
- Proficiently handling escalations and taking correcting actions with advice from senior management
- Working in close coordination and synchronization with legal Cell against delinquent customer's
- Regular Coordination with other verticals such as business, Credit, RCU, BIU etc
- Preparation of MIS and daily trackers, updation, monitoring and day to day reconciliations so as to enhance overall performance at all levels
- Successfully achieving weekly / monthly targets and deadlines.
Debt Manager (Debt Service Management Group)
ICICI Bank Ltd.
09.2008 - 05.2012
- Debt Service and risk management in Delinquent Two Wheelers (TW) Loans
- Handled TW Loans portfolio of 100% NPA recovery and premier segment of Harley Davidson in TW loans
- Successfully managing collection agencies across Delhi / NCR & in-house team and efficiently negotiating with Delinquent Customers
- Handled repossession activities for possession of Vehicles under Court of Law directions and processes
- In-house cases resolution and cash collection to save cost of collection
- Appointment of channel partners and developing strategic alliance with business partners and managing their performance
- Actively supported business teams for effectively generating business from delinquent clients
- Collection follow up, Client Servicing and Team Management
- Ensuring strict compliance to laid down Business Policies, collections processes and procedures
- Regular Coordination with other verticals such as business, credit, RCU, BIU etc
- Preparation of MIS, daily trackers, monitoring and day to day reconciliations so as to enhance overall performance at all levels
- Successfully achieved weekly / monthly targets and deadlines.
Executive – Marketing (Honorary)
Tulip IT Services Ltd.
6 2005 - 7 2006
- Identifying and developing new customers through using various resources such as Internet, personal visits, presentation, exhibitions etc
- Follow-up with customers to execute order in time
- Timely and prompt communication with customers to assess customer’s requirements.
Education
Master of Business Administration (International Business) -
Prestige Institute of Management And Research
Indore P.G. Diploma in Marketing and Sales Management -
Rajasthan Vidyapeeth
Udaipur, RajasthanBachelor of Commerce -
JRN Rajasthan Vidyapeeth University
Udaipur, RajasthanCertificate course in Office Management -
Netcom India
Certificate course in Financial Accounting - undefined
Netcom India
Skills
Excellent communication (English, Hindi and local language)
Analytical and logical
Good interpersonal skills
Conflict management
Ability of manage medium/large teams
Ability to build good relationship with customers
Performance Coaching
Workforce Planning
Employee Scheduling
Goal Setting
Accomplishments
- Achieved best ever figure of Loss in DSMG, ICICI Bank in Q2 & Q3 2015 in Bkt 1 & 3 Two Wheeler Harley Davidson portfolio
- Achieved best Debt Manager award for highest enrollment in Credit Builder Program contest by DSMG group.
- Recognition received for Customer Service in Debt Service Management Group May’17 & Sep’18
- Achieved Grade Promotion in 2013, 2017, 2021 & 2024 in Debt Service Management Group.
Major Research Project
Indian Banking Industry: Comparative Performance Evaluation in the Liberalized and Globalized Era
Date Of Birth
01/30/83
Present Address
D 284 Top Floor , Prashant vihar, New Delhi, 110085
Contact
+91-95609 08405
Personal Information
Marital Status: Married
Extracurricular Activities
Attended Understanding Self program- Designed by MBTI and conducted by ICICI Bank Ltd., At New Delhi Attended Managerial Effectiveness program- Designed by ICICI Bank Ltd., At Jaipur
Attended Passion at work training program- Designed by ICICI Bank Ltd., At Jaipur
Attended Negotiation skills training program- Designed by ICICI Bank Ltd., At New Delhi
Attended Collection and Legal training program- Designed by ICICI Bank Ltd.
Attended Leading Teams program- Designed by ICICI Bank Ltd.
Timeline
Regional Relationship Manager
ICICI Bank Ltd
04.2022 - Current
Debt Manager (Debt Service Management Group)
ICICI Bank Ltd.
09.2008 - 05.2012
Area Debt Manager (Debt Service Management Group)
ICICI Bank Ltd.
5 2012 - 03.2021
Executive – Marketing (Honorary)
Tulip IT Services Ltd.
6 2005 - 7 2006
Master of Business Administration (International Business) -
Prestige Institute of Management And Research
P.G. Diploma in Marketing and Sales Management -
Rajasthan Vidyapeeth
Bachelor of Commerce -
JRN Rajasthan Vidyapeeth University
Certificate course in Office Management -
Netcom India
Certificate course in Financial Accounting - undefined
Netcom India