MAHESH SRIVASTAV
Summary
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
Overview
15
15
years of professional experience
Work History
Business Analyst - EDD Compliance
Genpact India pvt ltd
09.2024 - Current
- Screened clients and transactions against multiple international sanctions lists (OFAC, UN, EU).
- Assessed client and transaction risk levels based on sanctions regulations and guidelines.
- Evaluated transactional data to assess relevance and authenticity of flagged activities.
- As an EDD Compliance Analyst, ensured efficient functioning of global CX Compliance Operations in line with regulatory standards.
- Conducted end-to-end investigations for customers (individuals/entities) with high attention to detail and accuracy.
- Collaborated extensively with Financial Crime Risk leadership and support teams to uphold top-tier production and quality metrics.
- Investigated Source of Funds (SOF), Source of Wealth (SOW), employment status, industry type, geographic risks, and actual vs expected transaction activity.
Sr.Analyst
Revolut operation India Pvt Ltd
01.2024 - 04.2024
- Displayed extensive expertise in meticulously reviewing AML KYC documentation for Financial Institutions operating in North America, EMEA and APAC regions, ensuring compliance with regulatory standards.
- Performing ad-hoc analysis to classify various business entities, including Financial Institutions, Corporate, Trusts, Private and Public operating companies etc.
- Collaborate and Communicate holistically with cross-functional teams (sales) encompassing legal, compliance, risk management, and operations to address AML/KYC issues.
- Maintained up-to-date knowledge of the latest AML/KYC regulations, growth and development and international compliance standards, ensuring SLAs are met and implemented with adherence to guidelines.
- Actively coordinated with internal compliance audits and regulatory inspections, supporting seamless processes and demonstrating a commitment to regulatory compliance excellence.
- On-going monitoring and screening through open database search and global API/AI tools (LexisNexis, Dow Jones, World Check etc.)
- Onboarding Medium/High-risk entities as per the company's AML/KYC procedures.
Aml/Kyc Analyst
Teleperformance global services
02.2022 - 11.2023
- Carry out research and review in line with client policy by gathering information from public sources like Edgar, ACRA, IAPD, etc to fulfill Know Your Customer (KYC) requirements.
- Working on different types of clients worldwide and their regulatory like Cayman Island, Japan, Brazil, HK, US, UK, etc.
- Work on internal systems & tools to collate documentation and data to verify identity and ownership/control to the appropriate standards.
- Conducting Screening of clients to identify risks relating to sanctions, PEP`s and adverse media relating to financial crime.
- Reporting of high-risk financial crime concern to Financial Crime Team & other concern team.
- Knowledge of World Check, Accurint, D&B, Bankers Almanac, KRA, etc.
- Determine needs for escalation to Subject Matter Coach (SMC)/Subject Matter Expert (SME) or to client
- Manage caseload throughout end to end process in timely manner.
- Working on end to end process of handling Customer Due Diligence & KYC.
Senior Customer Support Associate
Amazon Development Centre India Pvt Ltd
02.2017 - 11.2018
- Handling high-level Escalation and resolving the same with coordination of different departments and providing end-to-end resolution to customers and increasing customer delight and satisfaction.
- Communicating with customers primarily through email utilizing a variety of software tools to navigate Customer account, research and review policies and communicate effective solutions.
- Providing FTR (First Time Resolution) to the customers with accurate information.
- Replacing the package, if the customers receive damaged or defective items.
- Assisting customers in expediting orders and correcting post-sales problems.
Senior Team Member
RealPage India Private Limited
12.2014 - 01.2017
- Handling prospect queries related to Affordable, Conventional, Commercial, Military, Senior living, Single-Family, Student and Vacation housing.
- Guiding prospects on qualification guidelines and risk assessment.
- Educating prospect on fees, lease terms and features of the apartment and community.
- Creating service requests.
Senior eSupport Officer
Knoah Solutions Pvt Ltd ( 24-7 Intouch India Private Limited)
09.2011 - 03.2014
- Answering customer queries, resolving customer complaints and processing customer requests via Chat.
- Addressing customer escalations on product and services via Chat Support.
- Monitoring and analyzing chats of all agents and providing timely feedback on agent challenge areas and Kudos.
- Ensuring Operational metrics are being met consistently by the Associates.
- Handling the Nesting batches whenever required.
Education
BCOM -
ACME degree college
03-2026
Intermediate - MPC
Board of intermediate education
03-2026
S.S.C - undefined
School of secondary education
03-2026
Skills
Operating System: Windows 10
Ms office
Good communication and analytical skills
Ability to stretch with the same energy levels
Crisis Management
Timeline
Business Analyst - EDD Compliance
Genpact India pvt ltd
09.2024 - Current
Sr.Analyst
Revolut operation India Pvt Ltd
01.2024 - 04.2024
Aml/Kyc Analyst
Teleperformance global services
02.2022 - 11.2023
Senior Customer Support Associate
Amazon Development Centre India Pvt Ltd
02.2017 - 11.2018
Senior Team Member
RealPage India Private Limited
12.2014 - 01.2017
Senior eSupport Officer
Knoah Solutions Pvt Ltd ( 24-7 Intouch India Private Limited)
09.2011 - 03.2014
Intermediate - MPC
Board of intermediate education
S.S.C - undefined
School of secondary education
BCOM -
ACME degree college