Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Positivetraits
Professionaloverview
Languages
Timeline
Generic

Mahesh Surase

Dombivali (west)

Summary

To be a part of an organization committed to customer centricity, maintaining top-class business ethics, and recognizing the value of its employees. Seeking a role where I can contribute to customer delight while growing with a prudent balance of responsibilities and learning opportunities. My aim is to add value to the organization and enhance my own skills and help others to do the same.

A result-driven professional with expertise of 3 years in healthcare process management, inventory management, and team management. Currently supporting as SME (Operations). Resourceful Subject Matter Expert known for high productivity and efficient task completion. Specialize in developing innovative solutions, knowledge transfer, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration. Expertise in training and mentoring a team to achieve performance excellence.

Overview

3
3
years of professional experience

Work History

SME - Health Plan Services (Enrollment & Reconciliation & Finance)

Wipro Ltd.
03.2024 - 12.2024
  • Company Overview: Airoli, Navi Mumbai
  • Trained a team of 22 employees in process related tools, basic process knowledge, workflow of the process and detailed training of process
  • Maintain accuracy in processing health plan services (HPS) operations across different queues
  • Resolve escalations by coordinating with the SME and supervisor
  • Support the team with daily processing queries as a support SME
  • Manage team data, including production and quality, on a weekly and monthly basis
  • Ensure adherence to production and quality targets for all team members
  • Monitor inventory management as per the client's requirements
  • Provide feedback on internal and external errors and train processors accordingly
  • Lead daily client calls to discuss performance, challenges, and process calibration.
  • Analyze team performance reports and initiate action plans and training

Associate - Health Plan Services (Enrollment & Reconciliation & Finance)

Wipro Ltd.
Airoli
08.2022 - 03.2024
  • Managed daily production targets with 100% accuracy
  • Handled the enrollment process for members' health insurance policies
  • Corrected billing and ensured policies were aligned with member applications
  • Assisted in the development of short-term strategies for improving operational efficiencies within the department.
  • Developed and implemented procedures for efficient processing of medical claims and enrollments.
  • Provided assistance to team members regarding queries and doubts on day to day basis

Associate (On Contract) - Health Plan Services (Enrollment & Reconciliation)

Wipro Ltd.
Airoli
12.2021 - 08.2022
  • Company Overview: Airoli, Navi Mumbai
  • Managed daily production targets with 100% accuracy
  • Handled the enrollment process for members' health insurance policies
  • Corrected billing and ensured policies were aligned with member applications
  • Provided assistance to team members regarding queries and doubts on day to day basis

Education

Bachelor of Commerce(Accounting And Finance) -

K.V.Pendharkar College For Degree
Dombivali,Maharashtra
05-2021

Higher Secondary Certificate(HSC) -

K.v.Pendharkar College of Commerce
Dombivali,Maharashtra
02-2018

Secondary School Certification(SSC) -

Swami Vivekanand Vidyamandir,vishnunagar
Dombivali,India
03-2016

Skills

  • Proficient in Microsoft Office Applications including Excel, PowerPoint, and Word
  • Strong analytical skills
  • Training and mentoring
  • Expertise in subject matter
  • Strategic thinking
  • Organizational skills
  • Process improvement
  • Analytical thinking
  • Team building
  • Interpersonal communication
  • Teamwork
  • Active listening
  • Workflow optimization
  • Effective communication

Languages

  • Marathi
  • Hindi
  • English

Hobbies and Interests

Engaging in strategic PC gaming to enhance problem-solving and teamwork skills, alongside exploring narrative storytelling and cultural themes through anime, fostering creativity and appreciation for diverse perspectives.

Positivetraits

  • Confident, hardworking, and creative.
  • Enthusiastic with effective interpersonal skills.
  • Ability to guide team members and foster collaboration across all levels.
  • Capable of working independently while enhancing team spirit.

Professionaloverview

  • A result-driven professional with expertise of 3 years in healthcare process management, inventory management, and team management.
  • Currently supporting as SME (Operations).
  • Possess excellent interpersonal, communication, and organizational skills.
  • Proven abilities in team management, customer relationship management, and effective crisis management.
  • Expertise in training and mentoring a team to achieve performance excellence.

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

SME - Health Plan Services (Enrollment & Reconciliation & Finance)

Wipro Ltd.
03.2024 - 12.2024

Associate - Health Plan Services (Enrollment & Reconciliation & Finance)

Wipro Ltd.
08.2022 - 03.2024

Associate (On Contract) - Health Plan Services (Enrollment & Reconciliation)

Wipro Ltd.
12.2021 - 08.2022

Bachelor of Commerce(Accounting And Finance) -

K.V.Pendharkar College For Degree

Higher Secondary Certificate(HSC) -

K.v.Pendharkar College of Commerce

Secondary School Certification(SSC) -

Swami Vivekanand Vidyamandir,vishnunagar
Mahesh Surase