Mahesh Tamrakar
Wagholi
Summary
- Seeking challenging managerial and consultancy assignments
- Seasoned Operations professional; contributing with 17+ years of proven track record in driving organizational growth while spearheading the activities of various departments concerning production, pricing, sales, and distribution of products & services
- Presently showcasing excellence in leading Policy Servicing as Sr. Manager with Bajaj Allianz Life Insurance
- Functional prudence in pioneering operations, MIS, Reporting mentoring team in driving performances and imparting continuous training for accomplishing greater operational efficacy and effectiveness
- Instrumental in understanding the problems and challenges of Customers and identifying ways the business could better address those needs; contributed to generate & implement ideas for improvement of processes across Customer Service
- Recognized as a visionary sought-after leader who captains operational areas beyond positions. A unique blend of proven ability; strategic planning, operational requirements & feasibility for greater efficiency and growth
- Highly influential in direction and management; providing headship for the team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Well-rounded leadership with strong interpersonal, management, problem-solving, and relationship-building skills
Overview
19
19
years of professional experience
Work History
Sr. Manager
Bajaj Allianz Life Insurance Co. Limited
08.2022 - Current
- Reduce the Claim settlement TAT, Outstanding TAT and reduced the Repudiation %
- Designed the Process Maps, SOP's, BA Documents for development & Testing
- Monthly Claim MIS sharing with the Management
- Tracking the Renewal Persistency for Health Policies
Zonal Head of West Zone
Max Bupa Health Insurance Co. Limited
08.2017 - 06.2021
- Streamlining plans and executing strategies in ensuring all operational tasks are done correctly & compliance requirement
- Accelerating performances in handling multiple regions entailing Pune, Goa, & Kolhapur Branch, Walk-in customer's & Petty Cash
- Ensuring that all TAT's are maintaining with Zero Error
- Spearheading Gujarat, Mumbai, Rest of Maharashtra & Goa region
- Handling Walk in customer's, Claims Processing, NB & Renewal Processing, Scrutiny of Application form Checking AML Documents
- Proactive engagement in handling branch Admin, HR, Petty Cash & Branch Audits
- Instrumental in maintaining follow-up with HO for Grievance Resolution, NB Issuance and Pendencies Clearance
- Ensuring that claims are getting processed on time and decided SLA's
- Proven expertise in handling Policy Servicing at the time of Renewal Like Plan change, Addition/Deletion, Corrections
- Adeptly contributing to process the documents of new Joiness and coordinating with HR for Welcome Kit
- Active involvement in handling Audits - Internal & External
Deputy Manager - Operations
Bajaj Allianz Life Insurance Co. Limited
06.2007 - 08.2017
- Drove performances in ensuring operational tasks are done correctly & in adherence to the compliance requirement costed effectively and delivered on time within TAT, met the stakeholder's deadlines
- Recognized as In-charge of maintaining a good working relationship with the customers
- Proven more than six years of experience in the key functional areas including Operations - Policy Servicing, Team handling, Process Maps, SOP's, Charts, MIS, Process improvement, BA Documentation & Testing
- Notably, hold two years of experience in finance - Taking care of Control Account, Finance Audit, Clearance of Suspense, Advance Premium, Payouts, unclaimed
- Extensive exposure in handling the Grievance, In Bound/Out Bound Calling & IRDA Complaints
- Pivotal role in the following areas of expertise including: Claims Processing - within TAT, Process Development & Designing Process Maps, Departmental Procedural Manual {Content Development}, Online Portal Development, Software Development (OPUS, UDM, After sales, FLC, UL Withdrawal/Surrender)
Executive - Operations
Capstone Securities
07.2006 - 01.2007
- Proactively engaged in evaluating performances in Market Watch; skilled in buying and selling of shares
Education
M.Com - Finance
Rani Durgavati Vishwavidyalaya
Jabalpur01.2005
B.Com - Finance
Rani Durgavati Vishwavidyalaya
Jabalpur01.2003
Skills
- Customer Satisfaction
- Projects - Automation
- SB & Annuity Payouts
- Loan Processing, Payouts
- Claim Processing & Payouts
- Audits - Internal & External
- Handle Admin, HR, Petty Cash, Branch Offices apart from Pune
- Review Process, Progress & Improvements
- Manage Staff, Training & Compliance Needs
- Support Functions - IT, HR, Facilities, Finance
- Management Report, Department MIS
- Maintain AHT, Quality Parameters
Awards
- CXO Award for Outstanding Contribution to achieve Company Goal, Q3 FY'23 & Q1 FY'24
- COO Employee Year Award for the financial Year 2022-2023, 2023
- COO Employee Year Award for the financial Year 2023-2024, 2024
- Super Star Award for Best Customer Service and Sales Initiatives for JFM, 2020-2021
- Super Star Award for Best Customer Service and Sales Initiatives for JFM, 2019-2020
- Excellence Certificate for Best Employee, 2013
- Excellence Award for Best Customer Service and New Initiatives, 2009
Personal Information
Date of Birth: 02/02/82
Languages
English
Beginner
A1
Timeline
Sr. Manager
Bajaj Allianz Life Insurance Co. Limited
08.2022 - Current
Zonal Head of West Zone
Max Bupa Health Insurance Co. Limited
08.2017 - 06.2021
Deputy Manager - Operations
Bajaj Allianz Life Insurance Co. Limited
06.2007 - 08.2017
Executive - Operations
Capstone Securities
07.2006 - 01.2007
M.Com - Finance
Rani Durgavati Vishwavidyalaya
B.Com - Finance
Rani Durgavati Vishwavidyalaya
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