Mahesh Thapa
Ahmedabad
Summary
- Detail-oriented Administrative Officer with a proven track record in regulatory compliance and data entry. Adept at streamlining processes and enhancing operational efficiency to support team initiatives.
- Organized Administrative Officer known for high productivity and efficiency in task completion. Specialize in effective communication, time management, and problem-solving skills. Excel at using interpersonal abilities, adaptability, and teamwork to achieve objectives in fast-paced environments.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Administrative Officer
Eximious Global PVT LTD
Ahmedabad
09.2022 - Current
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Compiled data for statistical analysis and reporting purposes.
- Answered phone inquiries, directed calls and took messages.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Action on emails as per priority based on given timelines.
Call Center Executive
Reliance SMSL Limited
Ahmedabad
10.2019 - 09.2022
- Managed customer inquiries through phone and email communication.
- Resolved complaints efficiently using company protocols and guidelines.
- Guided customers in using services and understanding products effectively.
- Conducted follow-ups to ensure customer satisfaction post-interaction.
- Provided quality customer service via telephone, email and chat.
- Resolved customer complaints quickly and efficiently.
- Ensured compliance with company policies and procedures when interacting with customers.
- Created weekly reports detailing call volume and average handle time.
- Maintained accurate records of all conversations with customers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Documented customer interactions accurately in the CRM system.
Back Office Executive
Nandeshwar Agencies
Ahmedabad
05.2018 - 08.2022
- Processed purchase orders and maintained inventory records accurately.
- Managed daily administrative tasks to support operational efficiency.
- Coordinated communication between departments to enhance workflow.
- Assisted in data entry and documentation for client transactions.
- Organized files and ensured easy access to important documents.
- Maintained office supplies inventory and placed orders as needed.
- Handled incoming calls from customers regarding inquiries or complaints.
- Created reports on a weekly basis to track customer service metrics.
- Managed database systems for tracking customer information and sales activity.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Bachelor of Commerce - Commerce
Gujarat Arts And Commerce Collage
Ellisbridge Ahmedabad04-2023
Skills
- Regulatory compliance
- Data entry
- Customer relationship management
- Time management
- Documentation and control
- Task prioritization
- Relationship building
- Check processing
- Microsoft PowerPoint
- Phone call answering
Accomplishments
- Achieved rewards and recognition in Reliance 6 times
- Achieved rewards and recognition at Eximious Global PVT LTD five times
- Best dancer awards three times in Shivam Dance Academy
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Nepali
Advanced (C1)
C1
Korean
Beginner
A1
Affiliations
- Dancing
- Taekwondo
Timeline
Administrative Officer
Eximious Global PVT LTD
09.2022 - Current
Call Center Executive
Reliance SMSL Limited
10.2019 - 09.2022
Back Office Executive
Nandeshwar Agencies
05.2018 - 08.2022
Bachelor of Commerce - Commerce
Gujarat Arts And Commerce Collage
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