MAHESH TITARAMRE

Key Result Areas:

• Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
• Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
• Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
• Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
• Performed troubleshooting and manage over 25-35 customers issues via phone, email and remote assistance software.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Diagnosed and troubleshot hardware, software and network issues.

Key Result Areas:

• Analyzing Dell Website, Search Engine Optimization (SEO) Analysis
• Delivered Tier-3 support and SME input to internal and external customers.
• Worked for Dell logistics /Dell supply chain of Mexico and Colombia
• Maintained networking & hardware system, including routers, switches to ensure proper performance
• Developed solutions for Clients by maintaining quality customer services