Mahesh Venkatesh
Experienced Operations manager
Bengaluru,Karnataka
Summary
Dynamic leader with a proven track record, excelling in operations management and team leadership. Enhanced client relations and project success through innovative strategies, achieving a 20% increase in program participation. Skilled in staff training and development, fostering high-performing teams and driving significant process improvements. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.client communication, troubleshooting and strategic planning and coaching staff on customer support.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
Work History
GeneralManager
Ixg Ventures
Belagavi
10.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term
success and loyalty.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Implemented effective cost-saving measures to reduce overhead expenses without
compromising quality or service.
• Managed diverse team of professionals, fostering positive work environment and high
employee satisfaction.
• Established comprehensive employee training programs to develop skills, improve
productivity, and maintain compliance with industry regulations.
General Manager of Operations
Auxinc Pvt. Ltd
Belagavi
10.2019 - 09.2022
- • Established India BPO operations
• Established standard operating procedures that enhanced employee performance.
• Developed high-performing teams through effective coaching, mentoring, and
• performance management strategies.
• Led cross-functional teams to achieve key performance indicators and drive positive
• results across organization.
• Increased employee retention rate by creating professional development programs.
• Developed and executed strategic plans for increased productivity, profitability, and
• overall business growth.
• Enhanced customer satisfaction with proactive communication, timely issue resolution,
• and continuous process improvement initiatives.
• Established positive and effective communication among unit staff and organization
• leadership, reducing miscommunications, and missed deadlines.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Trained, coached and mentored staff to support smooth adoption of domestic sales
• program.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
Regional Manager - Operations
Tenvic Sports Education Pvt. Ltd
Guntur
10.2018 - 05.2019
- • Improved after-school sports program participation by 20% in schools and apartments.
• Facilitated high diet standards and operational efficiency.
• Carried out staff meetings and created effective work schedules.
• Implemented cost-saving measures and quality improvements, resulting in 10% reduction in overheads.
• Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
Senior Consultant
Wipro Technologies
Bengaluru
06.2007 - 04.2009
- • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Executed bid preparation and due diligence processes.
• Successfully delivered technical proposals for global IT infrastructure outsourcing deals.
• Collaborated with appropriate cross-functional teams, to effectively prepare bids as per customer needs.
• Trained and supervised SME teams and completed due diligence and handed over to transition team for major deals.
Business Manager
Center for development of advanced computing
Bengaluru
12.1999 - 06.2007
- Communicated with customers and vendors positively with particular attention to problem resolution.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Anticipated financial impact from operational issues and worked with leadership to develop solutions.
• Mentored junior staff members, helping them grow professionally and contribute more effectively to team's goals.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams. Analyzed business potential and initiated operations in new state
Education
Bachelor of Engineering Technology - Electronics & Communications
01.1988 - 07.1994
Skills
Business administration
Operations Management
Customer Service
Performance monitoring
Process Improvement
Staff Management
MS Office
Team Leadership
Management
Client Relationships
Staff Training
Project Management
Client Relations
Project Leadership
Certification
Master of business and strategy
Timeline
GeneralManager - Ixg Ventures
10.2022 - Current
Master of business and strategy
03-2022
General Manager of Operations - Auxinc Pvt. Ltd
10.2019 - 09.2022
Regional Manager - Operations - Tenvic Sports Education Pvt. Ltd
10.2018 - 05.2019
ITIL V3 Foundation
12-2007
Senior Consultant - Wipro Technologies
06.2007 - 04.2009
Business Manager - Center for development of advanced computing
12.1999 - 06.2007
Microsoft certification (Server & Workstation)
08-1999
Diploma in Computer hardware and Electronics
08-1994
Karnataka University - Bachelor of Engineering Technology, Electronics & Communications
01.1988 - 07.1994