Results-driven finance professional with a decade of expertise in Accounts Receivable, Credit and Collections, and Dispute Management. Adept at optimizing financial processes, leading high-performing teams, and enhancing collection efforts to maximize cash flow.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor/Assistant Manager
Iron Mountain Service Pvt Ltd
Bengaluru
04.2024 - Current
Supervised 20-member collections team to achieve daily operations aligned with company KPIs and compliance standards.
Led performance reviews, training, and mentoring initiatives, boosting team efficiency by 25%.
Conducted regular team meetings and one-on-ones to evaluate performance and provide constructive feedback.
Collaborated with billing, sales, and customer service teams to resolve complex client issues and reduce overdue receivables.
Performed thorough accounts receivable reconciliation to uphold data integrity and accuracy.
Streamlined reporting processes in coordination with cross-functional teams to improve overall efficiency.
Oversaw training and onboarding of new team members, increasing productivity and knowledge retention.
Maintained reporting dashboards and prepared executive summaries for senior finance leadership.
Assistant Manager
Johnson Controls
Pune
02.2021 - 03.2024
Optimised portfolio collections, resulting in a 25% increase in total collections, amounting to $10M+.
Implemented efficient cash application processes, improving financial accuracy and timeliness.
Handled inbound and outbound customer calls, ensuring 90% resolution within SLA.
Successfully led the transition of new processes, improving team workflow efficiency by 30%.
Developed systematic invoice upload and purchase order quotation submission processes.
Reduced unapplied amounts by 40% through strategic communication with clients.
Trained and onboarded new team members, enhancing overall team competence.
Senior Collector
UL Solutions
Bengaluru
09.2019 - 01.2021
Collect the past due and soon to be due receivables on accounts/portfolios assigned by calls and emails.
Handling customer queries or disputes in a timely manner and ensuring necessary actions are taken to get a resolution.
Uploading the customer invoice copies into multiple portals like Ariba,Coupa, etc.
Processing refunds to the Customer for the Over-payment/Duplicate payments.
Preparing write off documents and getting approval from management and processing write offs. Processing Bad Debt for Nonpayment customers.
Preparing the Bad Debt paperwork and sending it to Bad debt team to process the bad debt for nonpayment customers.
Senior Associate
Iron Mountain Service Pvt Ltd
Bengaluru
12.2015 - 01.2019
Handling End to end of Cash application & Credit Collection process (Checks, Wire and Credit cards).
Processing 800+ Checks, Credit card and Wire payments to weekly to show merchant account balance current.
Communicating with customers in a daily basis to ensure timely collection of accounts receivable.
Auditing cash postings (i.e.) Unapplied and unidentified receipts in all Customer accounts.
Processing Inter-company transaction from U.S to Canada & Refund checks issued to the clients for over-payments.
Research on Old cash and work with Collection team in US and Canada to reduce the unapplied cash flow.
Associate
Mphasis Pvt Ltd
Bengaluru
09.2013 - 10.2015
Joined the AR process, handled end to end Cash application & Collection activities.