mahesha shetty

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

Results-oriented Store Manager with a strong track record of success in retail leadership. Proven expertise in team management, visual merchandising, and surpassing sales goals. Skilled in providing exceptional customer service, implementing strategic initiatives, and effectively managing time. Adept at fostering a positive work environment and maximizing profitability. A dedicated communicator with a focus on driving sales and building lasting customer relationships. Eager to leverage my experience and skills to drive operational excellence and elevate the performance of company.

• Reduced manual data entry tasks by creating automated processes within the CRM system.
• Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
• Developed customized reports for improved sales forecasting and accurate performance tracking.
• Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
• Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
• Analyzed customer interactions and purchasing patterns, enabling more targeted marketing campaigns.
• Made customers aware of current and new programs and services.
• Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales.
• Educated customers about [Product or Service] options and processed purchases.
• Created activities and engagements to enhance customer experience, knowledge, and patronage.
• Assisted customers with opening accounts and signing up for new services.

• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Developed strong relationships with key clients, resulting in increased repeat business.
• Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
• Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
• Boosted team performance by implementing efficient sales strategies and techniques.
• Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
• Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
• Increased overall profitability by optimizing pricing strategies based on market research and competitive analysis.
• Optimized territory management, reallocating resources to high-potential areas for maximum ROI.
• Collaborated with cross-functional teams to create comprehensive sales plans for new product launches.
• Negotiated favorable contract terms with vendors, reducing costs while maintaining quality standards.
• Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
• Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
• Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
• Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
• Trained and coached sales team members on best practices for customer service and sales techniques.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Built relationships with customers to encourage repeat business.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Managed returns, exchanges and refunds in accordance with store policy.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
• Inspected equipment to diagnose operational issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Assisted training end users on proper use of hardware and software to deliver excellent customer service.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Provided technical support and maintenance services for range of computer hardware and software.
• Developed customized training materials for clients, empowering them to effectively operate their newly installed systems.
• Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
• Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Evaluated systems according to predetermined checklist and noted issues.
• Diagnosed and repaired hardware, software and network issues to mitigate disturbances.