Maheshar Ali Chaudhary
Technical Analyst II
Navi Mumbai
Summary
Seasoned Technical Analyst having specialized experience in System Center Configuration Manager (SCCM). Adept at managing and optimizing SCCM environments to ensure efficient software distribution, system updates, and compliance management. Proven track record of implementing and troubleshooting complex configurations, resolving technical issues, and supporting enterprise-level infrastructure. Skilled in scripting, automation, and integrating SCCM with other enterprise systems to streamline operations and enhance performance. Strong analytical abilities combined with a customer-focused approach to delivering high-quality technical support and solutions. Demonstrated expertise in coordinating with cross-functional teams and stakeholders to achieve organizational objectives and drive continuous improvement.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Technical Analyst II
Bank of America Continuum
Mumbai
8 2022 - Current
- Worked on the development and implementation of new feature & software updates, monitored the activity of servers and client devices, and collaborated with colleagues on the improvement of all services.
- Creating, resolving & escalating incidents and service requests
- Working on McAfee (Trellix) products to ensure the security and products are up to date.
- Enforcing Quarantine and Remediation on non-compliant devices which are Quarantined due to not meeting compliance.
- SCCM Client management: Installation, Troubleshooting.
- Application and update Management: Developed and managed patch deployment strategies. Ensuring compliance with security updates and patches. Packaged and deployed applications and software updates. Troubleshooting software distribution issues.
- Operating System Deployment (OSD): Have knowledge on OSD.
- Monitoring and Reporting: Monitoring SCCM infrastructure for health and performance. Generating and interpreting reports related to deployments, compliance. Proficient in SQL queries, WQL queries.
- Scripting and Automation: Developed PowerShell scripts to automate tasks and streamline processes.
- Working on NPT (Non-Permitted Technology) to ensure the Corp security.
- Created, tested, deployed and maintained applications in CMCB/Tanium/IBM BigFix.
- Deployed applications through service requests & changes on bulk devices
- Vulnerability mitigation through Qualys & SCCM by creating packages of latest available versions of software & rolling them out in phased manner (pilot & production) with approvals & no end user issues.
- Resolved issues related to business applications via incidents and received appreciations from management & end-users
- Worked on both system-generated & user logged incidents relating to access to shared drive, housekeeping, CPU/memory performance, services, uptime, issues with applications.
- Performed monthly patching activity to install software updates and feature updates Windows 10/11 clients, monitored the progress closely & shared monthly security reports with management in timely manner
- Maintained average monthly compliance above 95% compliance
- Raised cases with various vendors like, Microsoft, Tanium.
Analyst
Capgemini Technology Services India Limited
07.2019 - 08.2022
- Worked on the development and implementation of new feature & software updates, monitored the activity of servers and client devices, and collaborated with colleagues on the improvement of all services
- Creating, resolving & escalating incidents and service requests
- Provided support to clients by working in 24x7 rotational shifts, to ensure servers are running up & fine
- Configured and administered servers, installed patches and applications, packages through SCCM, and provided customer support when needed
- Created, tested, deployed and maintained applications in CMCB console, performed diagnostic tests, resolved any IT related issues, and participated in weekly team meetings with managers
- Deployed applications through service requests & changes on bulk devices
- Resolved issues related to business applications via incidents and received several appreciations from end users in the form of PRIDE cards
- Worked on both system-generated & user logged incidents relating to drive, housekeeping, CPU/memory performance, services, uptime, OS upgrade/regress, issues with applications
- Performed software security updates on OS, O365 & Edge on monthly basis
- Feature upgrades from 1809>1909 & 1909>20H2
- Creation and Distribution of Application and Packages in CMCB console based on User and Device Role
- Knowledge of creating SQL queries
- Creating WQL based queries for reporting purpose
- Also worked on fulfilling service requests for installation/removal of applications from user devices
- Performed monthly patching activity to install software upgrades and feature upgrades on 29k+ Windows 10 clients, monitored the progress closely & shared security reports
- Maintained compliance more than 95% compliance
- Successfully performed monthly OS patching activity on Windows Servers 2008/2012/2012 R2 servers using IBM Bigfix tool within the stipulated time as per the given schedule.
Education
Master of Science - Information Technology
Vikas College of Arts, Science & Commerce
Vikhroli 04.2001 - 2024.05
Bachelor of Science - Information Technology
Ramniranjan Jhunjhunwala College
Ghatkopar, India 04.2001 - 2022.05
Associate of Science - Science Education
Ramniranjan Jhunjhunwala College
Ghatkopar, India 04.2001 - 2015.05
Secondary School Education -
Sharma Shikshan Sanstha High School
Mumbai, IndiaSkills
Windows Server/Clients
Microsoft Office M365
SCCM
Tanium
PowerShell
ServiceNOW
Active Directory
DNS
DHCP
Exchange
Group Policy
Windows Clustering
Hyper-V
BMC Remedy
IBM Bigfix Tool
VMWare
Intune
Certification
AZ-104: Microsoft Azure Administrator
Personal Information
- Date of Birth: 09/10/1996
- Nationality: INDIAN
- Marital Status: Single
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
AZ-104: Microsoft Azure Administrator
02-2024
Microsoft Intune Foundation Udemy
05-2023
AZ-900: Microsoft Azure Fundamentals
02-2020
Analyst
Capgemini Technology Services India Limited
07.2019 - 08.2022
Master of Science - Information Technology
Vikas College of Arts, Science & Commerce
04.2001 - 2024.05
Bachelor of Science - Information Technology
Ramniranjan Jhunjhunwala College
04.2001 - 2022.05
Associate of Science - Science Education
Ramniranjan Jhunjhunwala College
04.2001 - 2015.05
Technical Analyst II
Bank of America Continuum
8 2022 - Current
Secondary School Education -
Sharma Shikshan Sanstha High School
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