Microsoft Excel
Mahesh Babu Velichanthode Veedu
Assistant Operations Manager
Bengaluru
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Assistant Operations Manager
The Ideations Group
Los Angeles
09.2020 - Current
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Taught team members how to collaborate on daily job tasks and achieve service targets.
Assistant Front Office Manager
The Country Club Hotel
Dubai
06.2019 - 03.2020
- Acted as point of contact for vendor collaboration for contracted services.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Produced high-quality communications for internal and external use.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Supervised payroll corrections for accuracy and duplications.
- Trained new-hires on guest service procedures to better guest services.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Created training modules in partnership with HR for new hires.
Front Office Supervisor
The Country Club Hotel
Dubai
04.2018 - 06.2019
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized documents for company communication, travel vouchers and payment services.
- Standardized front office structures and processes to promote collaboration and increased performance.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
Front Office Receptionist
The Country Club Hotel
Dubai
05.2017 - 07.2018
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Front Office Receptionist
Smana Hotel Al Raffa
Dubai
11.2015 - 04.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Functional Analyst
Xerox Services
Kochi
11.2010 - 03.2014
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Evaluated trends to understand competitive environments and assess current strategies.
- Surveyed clients to ascertain requirements and expectations for product.
Education
Diploma - Hotel Management
Indian Institute of Management Studies
Kochi 06.2005 - 03.2006
Skills
Cost analysis and savings
Profitability and revenue generation
Purchasing and planning
Training and mentoring
Client account management
Inventory management
Effective leader
Recruitment
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Software
HTML
CSS
JavaScript
Timeline
Assistant Operations Manager
The Ideations Group
09.2020 - Current
Assistant Front Office Manager
The Country Club Hotel
06.2019 - 03.2020
Front Office Supervisor
The Country Club Hotel
04.2018 - 06.2019
Front Office Receptionist
The Country Club Hotel
05.2017 - 07.2018
Front Office Receptionist
Smana Hotel Al Raffa
11.2015 - 04.2017
Functional Analyst
Xerox Services
11.2010 - 03.2014
Diploma - Hotel Management
Indian Institute of Management Studies
06.2005 - 03.2006