Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Hyderabad, TG
Open to relocation: No
Mahesh Goud Bingi
Technical Support Engineer
Hyderabad,TG
Work Preference
Summary
To attain a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with others and seeking a position which can help me utilize my experience in customer service for making a positive contribution to your organization.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Technical Support Engineer
Cognizant Technology Solutions
Hyderabad, Telangana
07.2022 - Current
- Assisted users in troubleshooting issues related to Google Workspace applications and services.
- Conducted virtual meetings with customers utilizing Google Meet to deliver immediate technical assistance.
- Served as the primary point of contact for documenting and escalating unresolved issues to relevant teams, ensuring effective resolution.
- Implemented quality control measures to reduce errors and enhance overall process efficiency.
- Provided process support to the team by working as an acting SME/POC.
- Delivered Tier-3 support and SME input to internal and external customers.
- Researched and identified solutions to technical problems.
Senior Associate
Tech Mahindra Pvt. LTD.
Hyderabad
07.2019 - 05.2022
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Managed all customer inquiries, concerns, and complaints to ensure efficient resolution and high customer satisfaction.
- Served as the team's designated Subject Matter Expert (SME), providing essential support in achieving KPI's and addressing process concerns.
Digital Interaction Advisor
[24]7 INC
Hyderabad
05.2017 - 03.2019
- Assisted in the development of new features for existing digital products based on customer feedback.
- Identified opportunities for process improvements in order to streamline operations.
- Provided technical support for customers using digital platforms, troubleshooting problems and responding to inquiries in a timely manner.
Education
Bachelor of Technology - Mechanical Engineering
CMR Technical Campus
Hyderabad06-2016
Skills
- Operational Excellence
- Quick learner
- Decision making
- Problem-solving
- Critical thinking
Accomplishments
- Received the Monthly Champion Award six times for consistently maintaining all metrics and targets while handling a higher volume of work in [24]7 INC
- Recognized as "Agent of the Year" for the 2019-2020 calendar year for generating the highest revenue for the organization in Tech Mahindra.
- Recognized as Bravo for consistently maintaining and exceeding all the targets and metrics in a calendar year 2023 in Cognizant Technology Solutions.
Certification
- Professional Google Workspace Administrator (PWA) - 15th September, 2023
- Google Cloud Digital Leader (GCDL) - 4th October, 2023
Affiliations
- Playing and watching Cricket
- Listening Music
- Travelling
Timeline
Technical Support Engineer
Cognizant Technology Solutions
07.2022 - Current
Senior Associate
Tech Mahindra Pvt. LTD.
07.2019 - 05.2022
Digital Interaction Advisor
[24]7 INC
05.2017 - 03.2019
Bachelor of Technology - Mechanical Engineering
CMR Technical Campus