Mahesh K R

Department Manager (November 2018 To Sep 2021)

• Ensuring Top line and bottom line profitability of the department
• Shrinkage is below 0.30% of sales
• Controlling the Shrinkage by following 100% tagging standards as per company process and ensuring the
• Improve In KPI: Walk ins, Conversation, UPT, ABV, SSPD, APP
• Complaints
• Ensure prevalence of optimum customer satisfaction in the cluster –resolve escalated customer generated and recommend necessary changes in the same
• Analyze space allocation (category-wise and subcategory-wise) in the store with respect to sales
• Profit and Loss guidelines
• To Achieve sales targets and margins and ensure profitable store operations in the cluster as per agreed
• Financial, Spar Hyper Market from Landmark, Excellent decision making skills with a positive approach
• Confidence, diligence and ability to take on challenging roles
• Sound ability to develop strategies to achieve personal goals as well as organizational goals
• Developed specific goals to plan, organize and prioritize the work
• EXECUTIVE HIGHLIGHTS, Stock Movement and Management
• Warehouse and Logistics Management
• Inventory Audit and Cycle count
• Communication Skills
• Technical Skills of working
• Team Management
• Quick adaptability
• Sales analysis
• Good team player and self-starter
• Store operation
• Interpersonal Skills
• AREAS OF EXPERTISE
• Friendly with an upbeat attitude
• Excellent decision making skills with a positive approach
• Ability to expand horizons towards the achievement of stated targets
• Dedicated and highly ambitious to achieve personal as well as the organizational goals clearly and effectively
• Adroit at learning new concepts quickly, working well under pressure and communicating ideas diverse groups effectively
• Possessing excellent communication and collaboration skills to lead and work in concert with ability to work in both independent and collaborative work milieu
• Self-motivated, Quick learner, knowledge hungry, self-starter adept in learning new technologies
• Solutions Focused, Proactive and industrious professional with 10 years of multifaceted experience
• SYNOPSIS that would help me build a strong and successful career
• Profitability with my skill and in turn get an opportunity to gain exposure and expertise
• To work in an organization where I am able to contribute to the organization’s growth and

• Profit Club Acquisition, Cash till management, Katha Varna, Seva Saptami, Billing Error, Home Delivery
• Maintaining the VM & Display standard of the offers for the customer communication
• Product review
• Doing the Customer interaction and taking the feed back from them about the staff service and the
• Customer:
• Ensuring Top line and bottom line profitability of the department
• Shrinkage is below 0.30% of sales
• Controlling the Shrinkage by following 100% tagging standards as per company process and ensuring the
• Driving the mega product s & focused products for the margin growth
• Department which is of 5000 sqft of retail area
• Presently handling GM Dept , Homeware, Home Essential , Appliance, Luggage & Toys n Sports
• Improve In KPI: Walk ins, Conversation, UPT, ABV, SSPD, APP
• Complaints
• Ensure prevalence of optimum customer satisfaction in the cluster –resolve escalated customer generated and recommend necessary changes in the same
• Analyze space allocation (category-wise and subcategory-wise) in the store with respect to sales
• Profit and Loss guidelines
• To Achieve sales targets and margins and ensure profitable store operations in the cluster as per agreed, Complete preparation of business review presentations
• Meticulous management of accurate information (financial and non-financial) and records
• MIS Reports:
• Ensuring that all offer communication is communicated as per the time line
• Ensuring that all VM displays are followed as per VM Standards
• Ensuring that all SOP are followed as per the company norms
• SOP & Operation Standards:
• Ensuring that the negative stock is under control less then 1% of the book stock
• Doing the CCPI & PI on daily basis to control the shrinkage
• Products
• Margin drive by pushing full price products
• Giving the focused visibility for non moving and slow moving margin gain with co-ordination of merchandise team
• Identifying the slow moving & non moving stock and liquidating this stock by giving discount within the
• Inventory Management:
• Loyalty Club Acquisition, Cash till management, Katha Varna, SevaSaptami, Billing Error, Home Delivery
• Maintaining the VM & Display standard of the offers for the customer communication
• Product review
• Doing the Customer interaction and taking the feed back from them about the staff service and the
• Customer:
• Adherences to the Grooming standard
• Pre & Post test will be conducted in every training to know how the staff have utilized the weekly training
• To sales and services
• Knowledge, Customers Services, VM Display Standard and other company related SOP's & which is related
• Conducting weekly training to store staff for their career growth by giving training like, Product
• Ensuring that all SOP are followed as per the company norms
• SOP & Operation Standards:
• Ensuring that the negative stock is under control less then 1% of the book stock
• Doing the CCPI & PI on daily basis to control the shrinkage
• Products so that it should not hit the SIT and
• Margin drive by pushing full price products
• Giving the focused visibility for non moving and slow moving margin gain with co-ordination of merchandise team
• Identifying the slow moving & non moving stock and liquidating this stock by giving discount within the
• Inventory Management:
• Payments)
• Statement received by the commercial department in the subsequent days (Credit & Debit Cards
• Tallying -Amount of Batch Closing, and Bank name of the EDC machine
• This entry is tallied with the bank
• Tallying previous day Sodexho and Accor meal & Gift Voucher as per System sales
• (Future Knowledge Services)
• Daily CMR (Collection Management & Reconciliation) reports to sending Commercial Manager & FKS team
• Cash declaration takes over from the cashier
• Surprise declaration for the cashiers
• Maintain Float And Petty Cash
• Monitor & control on negative stocks at stores
• Responsible for controlling exchange, alteration & cash refund of the stores
• Preparing & Circulating MIS like Weekly review, Monthly Review
• Improve In KPI: Walk ins, Conversation, UPT, ABV, SSPD, APP
• Increase Revenue NSV (Retail)
• Financial
• Responsible for the P&L of the store and Retail Business Development in the region
• Driving the Sales and Operations of Retail Store