Mahesh Kumar
Chennai
Summary
Accomplished Deputy Manager at HCL Technologies, adept in operations management and fostering stakeholder relationships, significantly enhancing team efficiency and employee performance. Skilled in project management and staff development, my strategic approach resulted in improved operational effectiveness and customer satisfaction, embodying a results-driven leadership style. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Manager
HCL Technologies
01.2024 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
Delivery Manager
Carolina Technology Solutions
06.2020 - 12.2023
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Supervised delivery staff and general productivity.
Sr. Analyst Operational Excellence
Cognizant
10.2005 - 09.2019
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
Education
M.C.A. - Computer Applications
A.V.C. College
Mannampandal, Mayiladuthurai04.2002
Bachelor of Science - Computer Science
A.V.C. College
Mannampandal, Mayiladuthurai04.1999
Skills
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Staff Training and Development
- Process and procedure development
- Task Delegation
- Project management abilities
- Project Management
- Customer Relationship Management (CRM)
- Staff Supervision
- Compliance understanding
- Workload Management
- Contract Management
- Performance reviewing
- Employee performance evaluation
- MS Office
- Project Planning
- Documentation And Reporting
- Administration and Reporting
Accomplishments
Negotiated with our client delivery manager to release invoice payment ($9.5M) on time amid payment system enhancements. Got appreciation from my manager on this achievement.
Also, got many internal appreciations like Guiding start and other appreciations from the management for my exceptional performance.
Certification
Google PMP
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Telugu
Elementary (A2)
Timeline
Deputy Manager
HCL Technologies
01.2024 - Current
Delivery Manager
Carolina Technology Solutions
06.2020 - 12.2023
Sr. Analyst Operational Excellence
Cognizant
10.2005 - 09.2019
M.C.A. - Computer Applications
A.V.C. College
Bachelor of Science - Computer Science
A.V.C. College
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