MAHESHKUMAR MALI

Cluster Leadership and P&L Management:

• Leading a team of 500 to 600 employees (blue- and white-collared) across various departments (last mile, warehouse).
• Manage the cluster with monthly revenue exceeding 10 crore, ensuring profitability and financial accountability.
• Develop and implement a comprehensive cluster-specific business plan aligned with Big Basket and overall strategy, focusing on growth, market share expansion, and cost optimization.
• Monitor and analyze key performance indicators, on-time delivery, fill rate, items invoiced but not delivered, manpower, and customer satisfaction metrics.

Strategic Growth and Operation:

• Plan and execute business expansion within the assigned cluster, including manpower budgeting, and resource allocation.
• Drive brand visibility and awareness to increase market share within the cluster.
• Contribute to the strategic direction of the operation, the operation structure for enhanced operational efficiency, and customer service.
• Oversee smooth operation across multiple stores within the cluster, ensuring inventory management, stock control, and customer order fulfillment.

People Management and Development:

• Lead, coach, and develop the team, including store managers, to achieve individual and group targets while fostering a collaborative and high-performance achievement.
• Implement training and development programs to continuously improve employees' capabilities and drive operational excellence.

• Set and achieve the sales objective.
• Develop, communicate, and monitor the sales plan to achieve the targets.
• Ensure the floor is set as per the planogram.
• Ensure manpower availability at all times.
• Ensure merchandise is stacked properly for customers at all times.
• Communicate, maintain, and replenish the visual merchandise plan.
• Inventory management.
• Provide feedback to the merchandiser.
• Ensure prompt customer service.
• Team management and staff scheduling every week and month.
• Identify the training and development needs of subordinates.
• Competition survey.
• Shrinkage control.

Responsible for top-line growth:

Drive to top-line sales through upselling, repeat selling, store hygiene, competition benchmarking, providing great customer service, etc.

Responsible for store promotion activities through effective execution of store promotion plans, ensuring daily price updates (markups and markdowns) of merchandise in the department as per the system updates, and giving feedback and new ideas.

People Management:

Through effective scheduling and rostering, developing and leveraging the multitasking skills of associates to improve operational efficiency. Motivating and counseling associates to meet business objectives.

Develop customer service capabilities:

1. Ensure the store and store vicinity are neat and clean all the time, reflecting and reinforcing the brand image.

2. Ensure the associates follow the hygiene standards, and provide grooming sessions on personal hygiene as needed.

3. Ensure the customer service standards are delivered all the time by driving the customer service culture among the team, providing coaching sessions on how to deal with different customer situations, and leading by example, interacting with customers at the first opportunity, and taking timely actions according to the feedback, and ensuring perfect scheduling.

4. Ensure effective scheduling and rostering is done.

5. Ensure food safety parameters are being adhered to.

Execution of events or promotions:

Responsible for store promotion activities through the effective execution of store promotion plans.

Maintain inventory level or better in stock:

Ensure stock levels are maintained to satisfy customers and reinforce brand value in their minds by having high accuracy, regular PI, and following the replenishment processes.

Process Adherence:

Take daily briefing sessions to ensure two-way communication and a highly motivated team.

Food safety checklist executed on a daily basis.

Ensure the company policies (SOP), rules, and regulations are followed by the team, and educate the team about the company SOPs.

Control Markdown / Dump:

Work on the daily inventory tracking report on a daily basis to identify areas of opportunity for controlling dump/markdown.

Take corrective actions to control daily markdowns or dumps in the department or store.

Control Shrinkage:

1. Minimize shrinkage through coaching the team for billing accuracy, stock accuracy, and making the associates vigilant about potential shoplifting cases.

2. Ensuring proper merchandising handling, ensuring correct PI, and correct price changes.

Control Expenses:

Operate and reinforce the ways to minimize the operational expenditure for the store: utilities, manpower, and store supplies.

• Responsible for top-line growth:
• People Management:
• Execution of events or promotions:
• Maintain inventory level or better in stock:
• Process Adherence:
• Control Markdown / Dump:
• Control shrinkage:
• Control Expenses:

• Responsible for top-line growth.
• Develop and implement the sales and service plan to meet the business objectives.
• Customer retention by delivering an international shopping experience.
• Align visual merchandising to sales plans to increase sales.
• Maintenance of optimum inventory levels at the store and warehouse, and upkeep of the warehouse and its operations.
• People management: development and training of the store team, motivation, and counseling.
• Inventory reconciliation of physical vs. book stock.
• Business Development: Monitoring Competition.
• Ensure effective execution of events and promotions.
• Loss prevention and shrinkage control: General tasks ensure housekeeping standards are maintained, and replenishment is followed.
• Coordinating with the HR Department for hiring, joining formalities, training, and attendance. Improve productivity through proper manpower allocation. Ensure full safety and security measures at the store.