Mahesh Monde
Mumbai
Summary
Result-oriented Sr. Manager with expertise in customer relationship management, driving KPIs, and optimizing supply chains. Proven track record in process improvement and team leadership, ensuring operational efficiency and enhanced customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sr. Manager Customer Support Outbound LifeScience
IMCD INDIA PVT LTD
DADAR, MUMBAI
01.2018 - Current
- Lead outbound operations team of 5 CSR, managing customer queries and stakeholder escalations.
- Drive KPIs including OTIF, price flow accuracy, and debit/credit note reduction, Operational data completeness, NCR Mgmt.
- Execute process improvement projects to enhance efficiency and reduce CSR workload. Coordinate with sales teams for order closure and ensure smooth order-to-cash flow.
- Present monthly performance reports and identify improvement opportunities.
Manager – Supply Chain Processes
IMCD INDIA PVT LTD
DADAR, MUMBAI
01.2024 - 12.2024
- Develop and implement supply chain strategies, projects, and best practices.
- Collaborate with RM and leadership on group initiatives and audits.
- Monitored processes per SOP, analyzed data for cost-saving opportunities, ensured cross-functional alignment.
- Managed stock transfer and reconciliation during M&A, handled key supplier procurement, presented monthly insights to F&O Director.
- Facilitated employee training to improve understanding of JDE and CC360 applications.
- Implemented process improvements to streamline operations and increase efficiency.
Assistant Manager – Customer Support
IMCD INDIA PVT LTD
DADAR, MUMBAI
01.2018 - 12.2023
- Handling inbound shipments for principal companies like Lubrizol, BASF, Wacker, INEOS, Clariant, DEAD SEA BROMINE, Allnex, Grasim, Evonik, SUPROSS INC, JIANGSU FEYMER Technology, Kusa Chemical, Rajni Chemical, IFF, etc.
- Collaborated on material planning and sales forecasting to optimize stock levels and meet customer demand.
- Manage end-to-end PO processing (local & imports) and oversee order execution in JDE.
- Monitored shipments, coordinated with suppliers and freight forwarders, ensured compliance with import documentation and regulations.
- Work with warehouse for GRN accuracy and maintain inventory integrity.
- Ensure order accuracy (Incoterms, shipping details), handle NCR cases, maintain MIS/reporting, and drive master data accuracy and process adherence.
- Ensure timely and accurate order processing, stock availability, and on-time delivery.
- Tracked shipments, managed customer queries, and maintained high service levels to enhance customer satisfaction.
- Prepare and verify dispatch documentation, coordinate with carriers for cost-effective shipping, and handle returns.
Sr. Executive Supply Chain
Vimal Intertrade Pvt. Ltd
Vile Parle, Mumbai
10.2012 - 01.2018
- Managed invoicing, logistics, and customer queries; ensured timely deliveries. Handled cost validation, inventory reconciliation, LR updates, and insurance claims, statutory compliance. Maintained stock records, shared LR/POD updates, and generated MIS reports.
Accountant
Aries Paints Pvt. Ltd
Mira Road, Mumbai
08.2010 - 10.2012
- Prepared financial statements for monthly and annual reporting requirements.
- Managed accounts payable and receivable processes for timely vendor payments.
- Reconciled bank statements with internal records, identifying discrepancies to uphold financial accuracy.
- Managed accounts in Excel and Tally, including petty cash, cheques, banking transactions, and sale and purchase entries, while ensuring compliance with taxation (TDS, VAT) and export documentation requirements. Coordinated with freight forwarders to maintain regulatory adherence.
Education
Diploma In Finance Management -
Prin. L.N. Welingkar Institute of Management
Mumbai01-2012
Diploma In Tax Management -
Prin. L.N. Welingkar Institute of Management
Mumbai01-2011
Bachelor of Commerce -
Tolani College of Commerce
MUmbai01-2010
Skills
- Customer relationship management
- Key performance indicators
- Data analysis
- Process improvement
- Supply chain optimization
- Inventory management
- Operational efficiency
- Team leadership
- Cross-functional collaboration
- Problem solving
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Accomplishments
- Extra Miler Award 2025
- Highflyers Club Award - 2023
- IMCD India Achiever Awards - Performance (Q-II - 2022)
- Annual Recognition Award 2019 – ISF Champions (Industrial BU – Non-Commercial)
Key Projects & Initiatives
2026 - Forecasting (In progress)
2025 - LR and Invoice Automation. (Completed)
2025 - Transit Time updating in JDE. (Completed)
2025 - Auto Lot Processing (Completed)
2025 - Streamlining CC360 Order Placement via Outlook Plugin Integration (Completed)
2024 - MRP - Material reorder planning (Completed)
2024 - Sales Order automation. (Completed)
2023 - Monitoring and Liquidation of Damage Inventory (Completed)
2022 - Freight Rate Monitoring and Negotiation (Completed)
2022 - Learning and Development (Completed)
2021 - Each one Teach One (Peer-to-Peer Education Initiative) (Completed)
Timeline
Manager – Supply Chain Processes
IMCD INDIA PVT LTD
01.2024 - 12.2024
Sr. Manager Customer Support Outbound LifeScience
IMCD INDIA PVT LTD
01.2018 - Current
Assistant Manager – Customer Support
IMCD INDIA PVT LTD
01.2018 - 12.2023
Sr. Executive Supply Chain
Vimal Intertrade Pvt. Ltd
10.2012 - 01.2018
Accountant
Aries Paints Pvt. Ltd
08.2010 - 10.2012
Diploma In Finance Management -
Prin. L.N. Welingkar Institute of Management
Diploma In Tax Management -
Prin. L.N. Welingkar Institute of Management
Bachelor of Commerce -
Tolani College of Commerce