MAHESH SINGH DASILA
Greater Noida
Summary
Results-driven Operations specialist with over five years of experience leading business operations within Australian skills assessment and edtech environments. Proven expertise in document verification, integrity checks, compliance, and international client relationship management. Demonstrated success in leading cross-functional teams, delivering training programs, managing high-risk technical interviews, and strengthening verification and governance frameworks. Highly skilled in driving process improvements, operational efficiency, and risk mitigation while ensuring strict adherence to regulatory and quality standards. Recognised for strong leadership, problem-solving capability, and a continuous improvement mindset focused on delivering operational excellence.
Overview
5
5
years of professional experience
Work History
Senior Case Officer
VETASSESS
New Delhi
04.2025 - Current
- Lead integrity-based site visits in accordance with Australian skills assessment standards and internal policies.
- Manage complex and escalated assessment cases requiring advanced compliance review.
- Provide guidance, mentoring, and quality support to junior case officers.
- Contribute to continuous improvement initiatives to enhance assessment accuracy and turnaround times.
Case Officer
VETASSESS
New Delhi
01.2023 - 03.2025
- Conducted end-to-end assessment of applications, including document verification and compliance checks.
- Coordinated and conducted technical interviews and professional reference checks.
- Performed integrity checks and site visits to validate applicant claims.
- Delivered structured training sessions for new team members on research and verification processes.
- Collaborated with internal stakeholders to ensure consistent, high-quality assessment outcomes.
Client Relationship Executive (CRO)
SSSi Tutoring Services
Noida
06.2022 - 01.2023
- Managed multiple client accounts, ensuring timely service delivery and client satisfaction.
- Coordinated daily operations with academic experts, IT teams, and content teams.
- Supported renewals, payment follow-ups, and issue resolution.
- Acted as the primary point of contact for clients and subject-matter experts.
Operations Associate
Infinizi Consulting Pvt. Ltd.
Noida
08.2021 - 05.2022
- Supported operational delivery for international clients across the US, UK, and Australia.
- Coordinated one-to-one academic coaching between experts and clients.
- Ensured efficient scheduling, communication, and issue resolution.
Operations Assistant
Sunfox Company
Dehradun
09.2020 - 08.2021
- Supported operations for a technology startup specialising in research consultancy and healthcare products.
- Assisted with documentation, cross-functional coordination, and process support.
Education
Bachelor of Technology (B.Tech) -
DIT University
Dehradun, India01.2020
Senior Secondary Certificate (Year 12) -
Army Public School
Lucknow, India01.2016
Secondary School Certificate (Year 10) -
Army Public School
Lucknow, India01.2014
Skills
- Australian Skills Assessment & Compliance
- Case Management & Quality Assurance
- Document Verification & Integrity Checks
- Operations & Process Improvement
- International Client & Stakeholder Management
- Technical Interviews & Reference Checks
- Team Training & Mentoring
- Professional Communication & CRM Systems
Certifications And Achievements
- Certificate of Appraisal for Blog Writing - Internity Summer Internship (2019)
- "Mr. Proactive" Award - Training & Development Cell (2019)
- Core Committee Member - Computer Society of India (CSI)
- Fundraising Internship Certificate - Muskurahat Foundation (NGO)
Timeline
Senior Case Officer
VETASSESS
04.2025 - Current
Case Officer
VETASSESS
01.2023 - 03.2025
Client Relationship Executive (CRO)
SSSi Tutoring Services
06.2022 - 01.2023
Operations Associate
Infinizi Consulting Pvt. Ltd.
08.2021 - 05.2022
Operations Assistant
Sunfox Company
09.2020 - 08.2021
Bachelor of Technology (B.Tech) -
DIT University
Senior Secondary Certificate (Year 12) -
Army Public School
Secondary School Certificate (Year 10) -
Army Public School