Results-driven retail sales professional with expertise in customer service, inventory management, and sales strategy. Strong communicator and problem-solver, fostering exceptional customer experiences and effective team collaboration in fast-paced environments. Adapts quickly to changes and consistently delivers high-quality work under pressure.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Associate
Malabar Royal Chips
Varkala
04.2024 - Current
Assisted customers in selecting products and addressing inquiries.
Processed transactions using point-of-sale system efficiently.
Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
Maintained organized merchandise displays to enhance customer experience.
Demonstrated knowledge of store products and services.
Promoted special offers and discounts, driving additional sales and enhancing customer engagement.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Managed inventory through restocking shelves and conducting stock checks, ensuring product availability and store organization.
Tracked inventory levels throughout the day and restocked items promptly.
Collaborated with team members to ensure store cleanliness and organization.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Monitored product updates regularly about new products arriving at the store on a regular basis.
Network Engineer
Gadgeon Smart Systems
Kochi
11.2022 - 03.2024
Configured routers for network connectivity and performance., switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Configured and maintained network devices for optimal performance and security.
Monitored network performance and troubleshot issues to ensure reliable connectivity.
Monitored network traffic for issues and implemented troubleshooting procedures.
Collaborated with cross-functional teams to design and implement effective network infrastructure solutions.
Assisted in the deployment of wireless networks across various company locations.
Provided technical support to users experiencing difficulties with their networks.
Provided technical support to users regarding connectivity and network issues.
Documented network configurations and updates to facilitate future troubleshooting and enhancements.
Performed preventive maintenance of networking hardware and related software.
Education
Bachelor of Computer Applications -
Carmel College
Alappuzha
07.2017 - 05.2020
PLUS TWO - Science
Sree Narayana Trust Higher Secondary School
Kollam
07.2013 - 04.2015
CBSE -
Sree Narayana Vidhyapeedam Public School
Kochi
06.2011 - 04.2012
Skills
Customer service
Inventory management
Retail operations
Technical support
Problem solving
Time management
Attention to detail
Reliability and punctuality
Friendly and outgoing
Dispute mediation
Problem-solving
Disclaimer
I hereby declare that all the information furnished above are true to the best of my knowledge and belief.