Maheshwar Molugoori
Hyderabad
Summary
Dynamic Customer Support Coordinator with proven success in issue resolution and communication management. Committed to enhancing customer satisfaction and optimizing service levels through effective relationship management.
Overview
6
6
years of professional experience
Work History
Customer Support Coordinator
DCC Bank
Hyderabad
08.2019 - 12.2025
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated customer support inquiries to ensure timely responses and resolutions, enhancing overall customer experience.
- Managed communication channels to facilitate effective interactions, contributing to improved customer engagement.
- Followed up on emailed or web-submitted inquiries within standard response times, ensuring consistency in customer communication.
- Created operational protocols and customer service processes to improve staff performance.
- Revised department schedules to maximize coverage during peak hours.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Information Technology
Vaagdevi College of Engineering
BollikuntaSkills
- Customer support
- Issue resolution
- Service improvement
- Relationship management
- Process improvement
- Feedback analysis
- Team collaboration
- Communication management
- Problem solving
- Protocol development
Timeline
Customer Support Coordinator
DCC Bank
08.2019 - 12.2025
Bachelor of Science - Information Technology
Vaagdevi College of Engineering