Maheshwara Reddy
Self Service
Mumbai
Summary
Dynamic Sales and Service Franchise with a proven track record at Eureka Forbes, enhancing employee retention through innovative training programs. I excel in building teams and improving customer satisfaction.
Expertly handling more than forty service engineers and sales executives combined, have delivered excellent service to more than thirty thousand happy customers in the water purifier service industry.
Professional sales and service leader with proven track record in driving revenue growth and enhancing customer satisfaction. Proficient in CRM systems, sales forecasting, and customer relationship management.
Overview
23
23
years of professional experience
Work History
Sales and Service Manager
Eureka Forbes
01.2004 - Current
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
- Cultivated partnerships with industry influencers, resulting in increased brand awareness and improved market positioning.
Service Engineer
Johnson & Johnson
01.2003 - 01.2004
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Installed, configured and tested equipment on specialized platforms.
Education
Diploma - Electrical, Electronics And Communications Engineering
PRR Polytechnic Engineering College
Giddalur, India03-2003
Skills
Sales operations
Development CRM Team
Ability to learn accross product range
Team building and leadership
Customer service
Staff management
development new teritory
B2C customer connect
Accomplishments
- Achieved 100% EFL alloted annual budgets, and customer NPS.
- Qualified for achiever's WOW (World Of Winners) club continually for 15 years.
- New territory developed in different areas like Vashi, Khoparkhairne, Ghansoli, Chembur, Ghatkopar and Vikhroli.
- Developed CRM team at each location and executed successfully.
- Up to five thousand units. (Aquaguards, Air purifiers and Vacuum Cleaners)
- Successfully executed master business partner concept. (to build and develop associate service partners)
- Won National Service Excellence award in 2015 and 2017.
Timeline
Sales and Service Manager
Eureka Forbes
01.2004 - Current
Service Engineer
Johnson & Johnson
01.2003 - 01.2004
Diploma - Electrical, Electronics And Communications Engineering
PRR Polytechnic Engineering College