Maheswaran S
Bengaluru
Summary
A goal-seeking professional with expertise in POS software and POS hardware operations. Steer manufacturing processes, minimize downtime and optimize production workflows. Conceptualizing robust plans for digital market development in different segments for better market penetration and driving innovation to create more opportunities and business streams for different verticals.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Assistant General Manager
Clonet Technologies Pvt. Ltd.
11.2024 - Current
- Provide strong leadership to the technical team, setting clear goals & expectations. Build and maintain strong relationships to create a transparent flow of information between teams.
- Implement strategies for continuous process improvement, cost reduction, and increase efficiency. Oversee quality control measures to maintain high product standards.
- Efficaciously provide technical training and monitor junior tech support specialists. Foster a culture of learning and development, & ensure team must have the necessary skill set.
- Stay abreast of technological advancements relevant to the industry. Analyze data related to operations, productivity, and product performance to make informed decisions.
- Develop and implement new products based on customer needs. Ensure that manufactured products meet or exceed customer expectations for performance and reliability.
- Implementing and monitoring the company's social media strategy in order to increase brand awareness, improve marketing efforts, and increase sales.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Regional Manager- Services South
POS Solution Pvt. Ltd.
02.2024 - 10.2024
- Oversee the service solutions and monitor the staff's performance in providing the highest quality services for customers within their designated areas.
- Provide the service staff in responding to the customer's inquiries and concerns and resolving their complaints
- Coordinate, mentor, and support multiple teams across southern regions
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted brand growth by devising strategic network and marketing tactics.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Technical Manager
Clonet Technologies Pvt. Ltd.
01.2023 - 01.2024
- Provide strong leadership to the technical team, setting clear goals & expectations. Build and maintain strong relationships to create a transparent flow of information between teams.
- Implement strategies for continuous process improvement, cost reduction, and increase efficiency. Oversee quality control measures to maintain high product standards.
- Efficaciously provide technical training and monitor junior tech support specialists. Foster a culture of learning and development, & ensure team must have the necessary skill set.
Deputy Manager Digital Marketing
Essae Teraoka Private Limited
10.2019 - 12.2022
- Oversaw full project management lifecycle & execution of digital marketing programs encompassing email, direct mail, and social media management.
- Headed the customer segmentation, brand positioning and communications strategies to enable the brand to connect more emotively to consumers.
- Responsible for analyzing and identifying gaps in on-site website content and also planning keyword to improve website ranking. Coordinated with the SEO vendor for executing identified activities.
- Supported Online Marketing team in planning digital marketing campaigns. Blended the knowledge of Business Operations and Technology to develop strategies and solutions to increase margins.
- Sent bulk mailers to the dedicated database and checked the HTML template for compatibility issues with the vendor for PCs, laptops, and mobile phones.
- Managed multiple vendors to execute advanced technical projects. Translated high-level business needs to technical requirements/tactical recommendations, & vice versa.
- Led & executed strategic planning, technical requirements documentation, creative direction, creation of segmentation & email delivery workflows using CRM software.
- Worked cross-functionally with the Customer Service team to establish visibility and a response structure to ongoing reputation management efforts across key services.
- Managed weekly/monthly reporting dashboard and adjusted traffic forecasts in all digital marketing channels to reflect changing customer behavior
- Generated repeat business through exceptional customer service.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
Deputy Manager Engineering (POS & Kiosk)
Essae Teraoka Private Limited
04.2011 - 09.2019
- Actively monitored technical issues that impeded digital issues and worked closely with the technology team towards resolution.
- Pro-actively participated in all aspects of the product lifecycle and managed multiple technical issues as well as marketing activities.
- Managed the development of specific and future identified products, as well as the ongoing technical development of specific products and all other development activities.
- Mentored junior team members and ensured the achievement of the target set by the organization.
- Product Costing (the cost incurred to create a product that is to be sold in the market. The cost includes materials, labor,).
- Roles & Responsibilities
- Worked as Product specialist for POS & Kiosk Products
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Leader
Essae Teraoka Private Limited
06.2010 - 07.2011
- Successfully managed the customer support team of the company. Ensured the team had provided technical support to clients on a wide range of company products.
- Actively involved in providing support to products at PAN India level. Imparted training to team members on changing technology and clients requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Manager Customer Support (POS & Kiosk)
Essae Teraoka Private Limited
07.2008 - 06.2010
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Supervisor
Essae Teraoka Private Limited
12.2006 - 06.2008
Education
Diploma - Electronics and Communication Engineering
Arulmigu Kalasalingam Polytechnic College
Krishnankoil, Srivilliputtur,04.1994
Skills
- Operations Management
- POS Troubleshooting
- Business Development
- ERP
- Product Strategy/Launch
- Stakeholder/Vendor Management
- Computer Hardware
- Information Technology
- Project Management
- Product Lifecycle Management
- Collaboration
- Negotiation
- Analytical & Critical Thinking
- Excellent Presentation Skill
- Advanced Communication
- Leadership
- Flexible
Certification
- Introduction to HTML - Coursera
- Foundations: Data, Data, Everywhere - Coursera
LANGUAGES
English - Full Professional Proficiency
Tamil - Full Professional Proficiency
Kannada - Full Professional Proficiency
Hindi - Full Professional Proficiency
Timeline
Assistant General Manager
Clonet Technologies Pvt. Ltd.
11.2024 - Current
Regional Manager- Services South
POS Solution Pvt. Ltd.
02.2024 - 10.2024
Technical Manager
Clonet Technologies Pvt. Ltd.
01.2023 - 01.2024
Deputy Manager Digital Marketing
Essae Teraoka Private Limited
10.2019 - 12.2022
Deputy Manager Engineering (POS & Kiosk)
Essae Teraoka Private Limited
04.2011 - 09.2019
Team Leader
Essae Teraoka Private Limited
06.2010 - 07.2011
Assistant Manager Customer Support (POS & Kiosk)
Essae Teraoka Private Limited
07.2008 - 06.2010
Store Supervisor
Essae Teraoka Private Limited
12.2006 - 06.2008
Diploma - Electronics and Communication Engineering
Arulmigu Kalasalingam Polytechnic College
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