Maheswari M

Profile Summary:

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

• Asset management & Datacenter Migration, Rack and stack of all Dell and HP server type, Perform installation of network gear, servers tap, and be update the CMDB, Review and make recommendations for improvements to the software and asset management toolset, Make recommendations on improvements or cost-saving strategies to the license and asset management process., Work with software and hardware providers and consulting vendor service providers, Establishes relationships with resellers and vendors to promote support and advice with software asset management., Manage agreed interfaces with the Change and Configuration Management team and other users of the CMDB, Assist in the creation and maintenance of network and datacenter diagrams and detailed site Documentation
• Disaster Recovery Analyst, Ability to influence others Excellent Communications, Knowledge of how to execute a disaster recovery test under various recovery methods (active/active, active/passive, etc.), Exceptional interpersonal skills with a demonstrated ability to gain the confidence and respect of senior executives, Strong analytical, Organizational, and decision-making skills Self-motivated and detail oriented, Business impact analysis (BIA) and Disaster Recovery Plan(DRP) gap analysis creation and documentation experience, Working with SME’s (Subject matter experts) and generating disaster recovery plans Working with various teams throughout the organization, Conducting simulations and test runs of system disruptions in order to revise and refine plans, Directing and coordinating associate efforts to formulate disaster recovery plans, Investigating and selecting locations for off-site storage of data and backups, Key participant or lead projects associated with the design, implementation and maintenance of Disaster Recovery/Business Continuity
• Release Coordinator, Work with Release Managers, Engineers, and Operations staff to move towards standard release management practices, Assist with defect triaging, tracking, and resolution and influences improvements to the processes, Working knowledge of a ITIL Life Cycle, Proficient in SharePoint, excel, power-point, ITIL framework, Work with Change Management Engineers to understand impacts of branches and code merges, Highlight areas where teams heave weak Release Management practices and assist them with ways to strengthen them
• Incident Management, Work with change management to coordinate and schedule the release of defects / change requests into PROD, Ensuring all Incidents are undergone with Triaging & got assigned to concern team on first assigning., Tracking & Monitoring the Incidents based on the Priority Severity levels to avoid the SLA breaches., Handling the escalated Incidents & ensuring that are get closured within the 1st level of escalation matrix., Sending invite mail to all the required Leads, L3 teams and testers on regular basis to join the war-room bridge and to make the Incident progress., Mentoring the team members to handle the Incidents based on the Severity &Priority levels., Preparing Incident reports and developing presentations for weekly &monthly SLA reviews., Responsible for the team achieving the SLA Targets., Tracking engineer’s attendance & Roaster management for month view., Preparing Standard Operating Procedure documents & knowledge sharing within teams & new comers., Handling Incidents using Quality Center tool.

preethifencing@gmail.com

• Nationality: Indian
• Marital Status: Unmarried

ITIL Certified

JIRA
FLEXERA
QUALITY CENTER
Confluence
Remedy