Hi, I’m
Mahetab Mujawar
Pune
Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits
Accomplished Executive with over 10+ years of demonstration delivering mission-critical results and offering outstanding communication and cross-cultural team management skills with entrepreneurial attitude for optimal profitability. Ambitious team builder creating strategic alliances with organizational leaders to effectively align with and support key business initiatives.
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Overview
13
years of professional experience
Work History
UPS LogisticsPune
Marketing Supervisor
01.2023 - Current
Job overview
- Conducting probation review and performance review discussions for admins/TLs and recording in MTC
- Addressing internal customer escalations
- Addressing people grievances
- Root cause review of credit notes and implementing corrective actions
- Managing leaves plans for team and approvals on e-leave portal
- Talent assessment/succession planning and developing people for growth
- Conducting tests/interviews for open and new positions
- Overtime planning as per operational requirement
- Managing process KPI with timely actions and measures
- Creating goals and development plan for admins/TLs
- Reiterating company policies and guidelines for conduct, compliance, leaves, IJPs etc
- Identifying top performers for monthly rewards and recognitions
- Ensuring all compliance expectations are met and supporting in compliance audits like SOX, record retention, etc
- Providing Payroll data to HR including overtime & shift allowance for team
- Providing Internet cost reimbursement data
- Reviewing reports needed by stakeholders and senior management
- Assisting with business plan related activities
- Identifying and implementing process/performance improvement mechanisms
- Following on pending queries with respective Managers to expedite the query reply.
UPS LogisticsPune
Team Lead
07.2019
Job overview
- Review received requests (should be as per set guidelines), identify complexity level and allocate work to team
- Prioritize the workflow to meet the deadlines of the team
- Alert Supervisor if there are or will be any issues or problems that need escalation or management attention
- Recording essential information related to process and employee performance
- Preparing daily reports for management
- Act as a liaison between admins and management
- Updating process manuals in case any change in procedure
- Identifies opportunities for process improvements, sharing best practices with team, etc
- Virtual floor support to address bid related questions/challenges with admins
- Administrative tasks like recording attendance, EPIC activity data, conducting error review sessions with team, etc
- Conducting self-audit for process
- Key entry TLs connect with Pricing TLs over weekly meeting to share bid status, priorities, queries etc
- Taking update from everyone for their daily work and following up on the same to meet SLA
- Following on queries for quick resolution with requestor
- Conducting PCM/meetings with team for sharing process updates
- Investigating the escalations received for team.
UPS LogisticsPune
Auditor
07.2018
Job overview
- Taking weekly team meeting for Error session
- Responsible for quality audit
- Helping team to handle the process issues
- Taking care of the SOX audit
- Preparing dashboard for the team.
UPS LogisticsPune
Sr. Administrative Assistant
08.2012
Job overview
- Preparing monthly production review for the team
- Preparing dashboard for the team
- Taking weekly team meeting for process improvement
- Updating process documents
- Training new joiners
- Responsible for quality audit
- Answering team queries
- Allocating work to team and getting it done within the TAT
- Helping team to handle the process issues
- Taking care of the SOX audit.
UPS LogisticsPune
Administrative Assistant
02.2011
Job overview
- Looking after the AR billing of America and Canada for the Internal Accounts
- Working on Account Receivable balance
- Making AR balance nil for the internal accounts and providing the report to the corporate team on the same
- Auditing invoices and contract documents for clients, calculating freight and incentive for the shipper and adjusting or billing the amount to the next invoices
- Assisting and supporting fellow associates with process related situations and scenarios and imparting training to them as well
- Working on escalation emails and project assigned by supervisor
- Analyzing incoming volume and revenue on monthly basis and forwarding the same to manager for one-on-one session
- Preparing journals for pending Counts
- Taking process training for new joiners in the team
- Conduct process audits on weekly basis to avoid incorrect billing
- Allocating work to FTE
- Taking huddle everyday on new updates
- Helping Internal and external site auditors for documents and their process related queries.
WNSPune
Executive
12.2010 - 02.2011
Job overview
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT
- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices
- Determining training needs of Executives & Process Leaders and designing / conducting need-based training programs to enhance their operational efficiency leading to increased productivity
- Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals
- Executive: Process works with handling insurance domain
- Solving UK counterpart’s queries to acceptable resolution
- Looking after collection of payments
- Issuing invoice n payment letter as per customer’s request
- Associates with operational responsibilities i.e to achieve the SLA’s
- Giving & Taking updates from UK counterparts and briefing the entire team about the same, thus assuring that standard procedures are followed.
Education
Nanded University
B. A.
01.2008
J. K. college of Art’s
HSC
01.2005
Dnyaneshwar School
SSC
01.2003
Skills
- Operations Management
- Cost Reductions
- Strategy Development
- Talent Management
- Expense Control
- Business Planning
- Customer Relations
- Staff Development
- Administrative Skills
- Procedure Implementation
- Leadership/Communication Skills
- Time and Resource Optimization
- Performance Evaluations
- Problem Resolution
- Quality Management
Personal Information
- Date of Birth: 06/06/86
- Nationality: Indian
Languages
- English
- Hindi
- Marathi
Timeline
Marketing Supervisor
UPS Logistics
01.2023 - Current
Team Lead
UPS Logistics
07.2019
Auditor
UPS Logistics
07.2018
Sr. Administrative Assistant
UPS Logistics
08.2012
Administrative Assistant
UPS Logistics
02.2011
Executive
WNS
12.2010 - 02.2011
Nanded University
B. A.
J. K. college of Art’s
HSC
Dnyaneshwar School
SSC
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