Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

MAHI BISHT

Uttarakhand,

Summary

Dynamic housekeeping professional with proven leadership at Taj Corbett Resort & Spa, achieving a 97% cleanliness satisfaction score. Skilled in training and staff development, I excel in guest service recovery and inventory management, ensuring exceptional guest experiences and operational efficiency. Passionate about maintaining high standards and fostering team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeping Associate

Taj Corbett Resort & Spa
Uttarakhand
10.2021 - Current
  • Lead a team of 8+ housekeeping staff to maintain over 60 rooms daily, achieving a 97% cleanliness satisfaction score.
  • Trained and onboarded 15+ new hires, reducing onboarding time by 25%.
  • Monitored inventory and linen usage to reduce waste by 12%, while maintaining supply availability.
  • Responded to and resolved guest complaints within 30 minutes, boosting guest retention scores.
  • Liaised with the front office and maintenance teams to ensure seamless room readiness and guest comfort.

Guest Service Associate

Aloha on the Ganges
Rishikesh
10.2020 - 04.2021
  • Oversaw daily cleaning of guest rooms and public areas, ensuring 100% compliance with hygiene protocols.
  • Delivered timely guest services, contributing to a 95% positive customer review rate.
  • Assisted in training junior staff in room preparation and service delivery.
  • Collaborated with front desk for special guest requests and early check-ins.

Industrial Training

Taj Corbett Resort & Spa
Uttarakhand
12.2019 - 03.2020
  • Supported daily housekeeping operations under supervisor guidance.
  • Practiced hotel-standard bed making, room inspection, and linen handling.
  • Maintained accurate cleaning logs and guest request records.
  • Developed professional communication skills through guest interactions.

Education

Certificate in Housekeeping Management Programme -

Tata Strive Extension Training Centre
01.2020

Senior Secondary -

Uttarakhand Board
01.2018

Higher Secondary -

Uttarakhand Board
01.2016

Skills

  • Team leadership and supervision
  • Guest satisfaction and service recovery
  • Inventory management and cost control
  • Training and staff development
  • Time management and multitasking
  • SOP compliance and quality audits

Languages

Hindi
First Language
English
Elementary (A2)
A2

Certification

  • Food Safety Supervisor – FSSAI (FoSTaC)
    Course: Advanced Catering & COVID |Date of issue: 07 Mar 2023
  • Industrial Training – Taj Corbett Resort & Spa
    Department: Housekeeping | Duration: Dec 2019 – Mar 2020
  • Experience Certificate – Aloha on the Ganges, Rishikesh
    Designation: Guest Service Associate |Duration: 6 months

Accomplishments

  • Best Groomed – Taj Corbett Resort & Spa
    Awarded twice for exceptional grooming and professional presentation (Sep 2022 & Feb 2023)
  • S.T.A.R.S. Recognition – IHCL (Indian Hotels Company Limited)
    Recognized for exceptional service delivery and teamwork in March 2023 and January 2025

Affiliations

  • Exploring new hospitality trends
  • Acting and dancing
  • Travel and cultural exchange

Timeline

Housekeeping Associate

Taj Corbett Resort & Spa
10.2021 - Current

Guest Service Associate

Aloha on the Ganges
10.2020 - 04.2021

Industrial Training

Taj Corbett Resort & Spa
12.2019 - 03.2020

Certificate in Housekeeping Management Programme -

Tata Strive Extension Training Centre

Senior Secondary -

Uttarakhand Board

Higher Secondary -

Uttarakhand Board

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MAHI BISHT