Mahi Singh
Gurugram
Summary
Detail-oriented financial operations professional with hands-on experience in transaction analysis, data validation, documentation review, dispute resolution, and compliance-driven processes. Strong at identifying discrepancies, assessing evidence, and maintaining data accuracy while working within defined controls and timelines. Proficient in Salesforce, Dispute 360, Microsoft Office, Confluence, and AI-assisted tools, with a proven focus on quality, accuracy, and process efficiency.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Senior Associate – Dispute Operations
Genpact
Gurgaon
02.2026 - Current
- Analyze disputed financial transactions, cardholder details, and supporting evidence to determine appropriate case resolution.
- Manage cases across chargeback, pre-arbitration, second presentment, and arbitration, while ensuring compliance with applicable network guidelines.
- Review merchant–cardholder transaction documentation, terms, and supporting evidence to assess disputes and determine appropriate resolution.
- Validate transaction details, customer information, and submitted documents for accuracy, completeness, and consistency.
- Analyze merchant responses and evidence during chargeback, pre-arbitration, second presentment, and arbitration stages.
- Identify discrepancies, missing information, and potential compliance issues, escalating cases requiring further investigation.
- Process and maintain dispute cases across Dispute 360, Salesforce, and payment network platforms including Visa, Mastercard, PULSE, and American Express.
- Apply network guidelines and internal controls to ensure accurate, compliant, and timely case resolution.
- Use Confluence and Amazon Q to research process requirements, resolve operational queries, and improve workflow efficiency.
Business Advisor
Accenture
Gurgaon
09.2023 - 01.2026
- Collaborated with teams to develop tailored solutions for client needs.
- Collaborated with Risk, Compliance, Finance, Operations and Product teams to investigate discrepancies, resolve complex cases and support accurate outcomes within defined timelines.
- Reviewed and validated customer, transaction and order information using internal systems and diagnostic tools, ensuring accuracy and timely resolution of cases.
- Investigated transaction-related issues involving orders, payments, refunds and account-related requests, identifying discrepancies and applying defined process guidelines.
- Performed KYC/compliance-related checks on financial-technology transactions and escalated cases requiring additional investigation to the appropriate teams.
- Conducted quality audits, case reviews and spot-checks to identify process gaps, documentation issues and deviations from established operational standards.
- Provided floor support and SME assistance, including onboarding new team members, conducting huddles and reinforcing process, quality and productivity standards.
Education
Colonel's Central Academy
Gurgaon Bachelor of Science - Chemistry
University of Lucknow
Gurgaon 08.2020 - 08.2023
MBA - Business Analytics
Maharishi Dayanand University
Gurgaon 08.2025 - 09.2026
Skills
- Dispute management
- Data analysis
- Data Quality & Accuracy
- Risk & Anomaly Identification
- Process compliance
- Quality assurance
- Data management
- Contract review
Accomplishments
- NCSQCC-2018 Juarn Award -National Case study
- VCSQCC 2019- Ishikawa Award -State
Timeline
Senior Associate – Dispute Operations
Genpact
02.2026 - Current
MBA - Business Analytics
Maharishi Dayanand University
08.2025 - 09.2026
Business Advisor
Accenture
09.2023 - 01.2026
Bachelor of Science - Chemistry
University of Lucknow
08.2020 - 08.2023
Colonel's Central Academy