Mahidhar N
chittoor
Summary
Adaptable L2 Desktop Support Engineer with background in providing solutions for hardware and software issues. Strengths include troubleshooting, ticket management, and knowledge of various operating systems. Skills also extend to improving system performance and network maintenance. Demonstrated impact in previous roles through improved user experience and reduced downtime.
Overview
5
5
years of professional experience
Work History
L2 Desktop Support Engineer
Optimizercm PVT Limited
Bangalore
02.2024 - Current
- Provided technical support for hardware and software issues to end-users.
- Installed and configured operating systems (Windows 10/11) and essential software applications.
- Installed and configured computer hardware, operating systems, applications and networks.
- Maintained accurate documentation of all IT assets, including desktops, laptops, and printers.
- File server and backup management.
- Network connectivity issues (VPN, Wi-Fi, Ethernet).
- Active Directory (user/group management, Single Sign-On).
Transaction Processing Representative
Accenture
Bangalore
07.2022 - 02.2023
- Creation, investigation, and resolutions to the disputes raised on the sales, consignments, service contracts, repairs and maintenance, subscription renewals, return orders, etc.
- Resolving all kinds of disputes, such as pricing, billing, VAT, delivery, etc. And issuing credit and debit notes (ZOR, CR, DR, KR, KE, ZS2, ZMC1, and ZRE) whenever required, after a thorough investigation.
- Maintaining the tracker for the quality issues, and informing the concerned teams and leads about it.
- Allocation of daily inflows, dependency cases, e-business cases, and standalone requests.
Key Account Representative
Blue Stream Professional Services
Banglore
01.2021 - 04.2022
- Places orders, processes returns of products.
- Processing different types of purchase orders in generating Navision sales orders. Order types such as Stock Orders, Drop Ship Orders, Renewal Orders, Professional Service Orders, Dead on Arrival Replacement Orders, Lost or Damaged in Transit Orders, and Credit Adjustment Orders.
- Work allocation/reallocation to the associates.
- Sending the global end-of-day report to the management on both sides, and internally. Includes the total number of orders booked, pending numbers in 'Q,' and the problem log.
- Handles customer inquiries in the areas of product information, ordering procedures, special order information, pricing, quote information, problems with returns, and shipping.
- Communicate to customers about order status, any delays, or problems with their requests.
Education
B.Tech - Civil Engineering
Vemu Institute of Technology
Chittoor03-2021
12th -
Sri Vidya Vikas Jr College
Chittoor03-2015
10th Class -
Vignana Deepthi EM High School
Chittoor04-2013
Skills
- Active Directory management
- Operating system installation
- File server management
- Hardware troubleshooting
- Network connectivity
- Data backup and recovery
Certifications
- Administering Windows Server Hybrid Core Infrastructure (AZ-800)
- Configuring Windows Server Hybrid Advanced Services (AZ-801)
Soft Skills
- Strong analysis and troubleshooting of issues
- Adaptability and continuous learning
- Teamwork and effective communication
Languages
- English
- Telugu
- Tamil
- Kannada
- Hindi
Timeline
L2 Desktop Support Engineer
Optimizercm PVT Limited
02.2024 - Current
Transaction Processing Representative
Accenture
07.2022 - 02.2023
Key Account Representative
Blue Stream Professional Services
01.2021 - 04.2022
B.Tech - Civil Engineering
Vemu Institute of Technology
12th -
Sri Vidya Vikas Jr College
10th Class -
Vignana Deepthi EM High School
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