Mahima
Summary
Results-driven Sales Trainer & Facilitator with proven success at SBI Cards, including roles as Lead Coordinator and Sales Executive. Skilled in team empowerment, sales growth, and strategic coordination. Committed to driving performance and fostering a collaborative, high-achieving culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Trainer & Facilitator-SBI Cards
Randstad
10.2024 - Current
- Conducted onboarding and advanced sales training programs for new and existing sales executives across multiple regions.
- Designed and delivered interactive workshops focused on product knowledge, objection handling, customer engagement, and compliance.
- Facilitated role-play sessions and performance coaching that led to a 30% improvement in conversion rates across trained teams.
- Collaborated with senior leadership to align training content with evolving business goals and market trends.
- Recognized for creating a high-impact training module adopted company-wide for credit card sales excellence.
Lead Coordinator - SBI Cards
Randstad
07.2022 - 10.2025
- Coordinator in recognition of consistent top-tier performance and leadership potential.
- Supervised a team of 10+ sales executives across multiple regions, providing training, motivation, and performance feedback.
- Spearheaded strategic initiatives that increased monthly credit card acquisitions by 25% within six months.
- Implemented streamlined reporting systems and sales tracking tools, improving operational efficiency and reducing turnaround time.
- Acted as liaison between field teams and senior management, ensuring alignment on targets and customer engagement strategies.
Sales Executive-SBI Cards
Calibehr
08.2020 - 11.2021
- Sales Executive at SBI Credit Cards, driving customer acquisition and revenue growth through strategic sales initiatives and relationship management. Responsible for promoting SBI Credit Card products, achieving monthly sales targets, and delivering exceptional customer service.
- Leveraged product knowledge and persuasive communication to onboard new clients and exceed sales goals in a competitive financial services environment.
- Consistently met and surpassed sales quotas while maintaining high customer satisfaction as a Sales Executive at SBI Credit Cards.
Education
Bachelor of Arts - Art History
Rajdhani College
New Delhi, India05-2021
High School Diploma -
S.K.V
New Delhi, India01-2018
Skills
- Sales & Account Management
- Team Leadership
- Training & Facilitation
- Client Relationship Building
- Communication & Negotiation
- Recruitment Process Understanding
Accomplishments
- Best Sales Slope of the Quarter – SBI Credit Cards
- Recognized for outstanding sales performance and exceeding quarterly targets across the region.
- Best Trainer of the Month – SBI Credit Cards
- Awarded for delivering impactful training sessions that significantly boosted team conversion rates and engagement.
Certification
- Diploma in computer application
- Diploma in Digital Literacy
- Certification of Graphics Designing
Timeline
Sales Trainer & Facilitator-SBI Cards
Randstad
10.2024 - Current
Lead Coordinator - SBI Cards
Randstad
07.2022 - 10.2025
Sales Executive-SBI Cards
Calibehr
08.2020 - 11.2021
Bachelor of Arts - Art History
Rajdhani College
High School Diploma -
S.K.V
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