Mahima Bahl
Summary
Seasoned Salesforce Consultant with extensive experience of 9+ years in leading and managing high-performing teams to accomplish exceptional CRM implementation and administration results. Expertise in managing complex Salesforce projects, assuring on-time delivery, and fostering cross-functional team collaboration. Well versed in Client facing roles in multi-cultural environment across geographies including Australia, New Zealand, US, London, Japan etc.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Salesforce Consultant
Fujitsu Consultant India Pvt. Ltd.
10.2019 - Current
- Collaborated with stakeholders during kickoff meetings and planning sessions, fostering strong relationships and facilitating open communication channels to validate requirements and ensure project objectives were met and exceeded.
- Developed and implemented project schedules, budgets, and resource allocation plans, ensuring on-time completion and within budget limits.
- Conducted discovery sessions and workshops with clients to understand their business processes and pain points, translating them into scalable Salesforce solutions.
- Led cross-functional teams in the successful planning, execution, and delivery of complex projects, resulting in an increase in client satisfaction.
- Provided clear direction to internal teams, setting expectations and due dates for deliverables, which helped to manage project risks, issues, and changes, proactively identifying potential roadblocks, and implementing effective mitigation strategies to minimize project delays.
- Conducted training sessions for clients, resulting in an improved adoption rate.
- Participated in design reviews and provided feedback on proposed solutions.
- Mentored team members, fostering professional growth and development through regular coaching, performance evaluations, and goal setting.
Software Engineer
Saasfocus - A Cognizant Company
02.2018 - 10.2019
- Collaborated with clients to determine project specifications and scope.
- Worked closely with developers, architects and other stakeholders to ensure successful deployment of projects.
- Provided guidance on best practices for utilizing the full capabilities of Salesforce platform.
- Implemented an end-to-end Salesforce solution for customers, from build to deployment.
- Led the design and development of successful implementations, including Sales, Service, Communities, Chatter, FSL, etc.
- Performed data migration from legacy systems into Salesforce CRM, streamlining the user interface and increasing user satisfaction.
Enterprise Resource Planning Analyst
Dell International Services - An NTT Entity
04.2015 - 02.2018
- Implemented an end-to-end Salesforce solution for customers, from build to deployment.
- Analyzed business requirements and translated them into effective Salesforce solutions.
- Implemented Salesforce Lightning components for a modern, responsive design.
- Created and maintained detailed technical documentation for project stakeholders.
- Configured Salesforce reports and dashboards for business performance monitoring.
- Implemented security measures such as sharing rules, profiles, permission sets to control data access within the organization.
Education
MBA -
IIM Lucknow
B.TECH -
M.D.U
RohtakSkills
- Stakeholder Management, Project Charter/SOWs, KickOff Call, Team Leadership, Excellent Communication Skills
- RFPs, Solution Architecture, Estimating Budget & Timelines, Technical Architecture
- Agile methodology: Scrum, Jira, Confluence, GitHub
- HTML/CSS, JavaScript
- Apex, Visualforce, Lightning, LWC, SOQL, SOSL, REST/SOAP APIs
- Salesforce DX, Workbench, Data Loader, Developer Console, and VS Code
- Flows, Process Builders, Approvals, Security & Sharing Architecture, Reports, and Dashboards
- Sales Cloud, Service Cloud, Experience Cloud, Field Service, Knowledge Articles
- Einstein Analytics, Vlocity AppExchange
Accomplishments
- Gold Award
- Silver Award
- Bronze Award
- Service Now - Finance Modules
- Performance Excellence Payout
- Big Thank You
Certification
- Data Cloud Consultant
- Experience Cloud Consultant
- Associate
- Sharing & Visibility Designer
- Einstein Analytics & Discovery Consultant
- Service Cloud Consultant
- Sales Cloud Consultant
- Platform Developer II
- Platform Developer I
- Platform App Builder
- Salesforce Administrator
- Force.com Developer(Deprecated)
- Certified Scrum Master (CSM)
- SAFE POPM
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Sr. Salesforce Consultant
Fujitsu Consultant India Pvt. Ltd.
10.2019 - Current
Software Engineer
Saasfocus - A Cognizant Company
02.2018 - 10.2019
Enterprise Resource Planning Analyst
Dell International Services - An NTT Entity
04.2015 - 02.2018
- Data Cloud Consultant
- Experience Cloud Consultant
- Associate
- Sharing & Visibility Designer
- Einstein Analytics & Discovery Consultant
- Service Cloud Consultant
- Sales Cloud Consultant
- Platform Developer II
- Platform Developer I
- Platform App Builder
- Salesforce Administrator
- Force.com Developer(Deprecated)
- Certified Scrum Master (CSM)
- SAFE POPM
MBA -
IIM Lucknow
B.TECH -
M.D.U
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