Mahima Chawla
Delhi
Summary
Innovative and results-driven professional with 6+ years of expertise in affiliate marketing, client servicing, and team leadership. Proven ability to drive 25% revenue growth and achieve 15% improvement in client retention by designing performance-driven strategies and building strong relationships. Experienced in collaborating with global brands like Decathlon, Expedia, Hostinger, and Cadbury, delivering tailored solutions that enhance ROI and brand visibility. Seeking to leverage expertise in client success and strategic growth to contribute to organizational excellence.
Overview
6
6
years of professional experience
Work History
Head Client Servicing
Nomadz Digital
10.2023 - Current
- Led a team of 3 Customer Success Managers, overseeing 50+ global clients across digital marketing, affiliate networks, and performance-driven media solutions.
- Strategically designed and implemented client retention programs that resulted in a significant increase in customer satisfaction and a 15% improvement in retention rates.
- Collaborated with renowned global brands including Decathlon, Expedia Group, Wego, Viator, Hostinger, Udemy, Lingoda, Renogy, and others.
- Drove cross-selling initiatives across multiple service lines, resulting in a 25% increase in revenue from existing clients within the first year
- Cultivated strong client relationships, providing tailored marketing solutions to enhance brand visibility and ROI, contributing to a 30% increase in client renewals
- Collaborated with cross-functional teams (Sales, Marketing, Product) to align customer feedback with service improvements and new product offerings
- Spearheaded quarterly business reviews (QBRs) to ensure alignment with client goals, identify upsell opportunities, and strengthen partnerships
Manager - Client Servicing
Nomadz Digital
Gurgaon
06.2023 - 10.2023
- Affiliate Program Development: Create strategies to expand networks, onboard partners, and boost revenue through relationship management
- Performance Tracking & Optimization: Track campaign performance using analytics tools, ensuring maximum ROI through continuous improvements
- Collaborated with leading global clients, including Expedia Group, Hindustan Unilever (Dove, Love Beauty and Planet), Surfshark, Viator, Hostinger, Zepto, and others.
- Partnership Management: Build strong affiliate relationships, negotiate deals, resolve issues, and ensure ongoing collaboration
- Compliance & Reporting: Ensure compliance, track payments, and generate reports to assess affiliate performance effectively
Sr. Executive Affiliate Marketing - CS
Icubeswire
11.2022 - 06.2023
- Created and implemented affiliate marketing strategies to boost revenue and enhance brand visibility
- Oversee 30 + affiliate partner relationships to ensure they align with company goals and performance targets
- Collaborated with renowned clients, including Wakefit, Cadbury, McCaffeine, Firstcry, Damensch, Bomaby Shaving Company, Woodland, and others
- Track and evaluate campaign performance to enhance results and ROI
- Monitor industry trends and competitor activities to guide strategy and stay ahead
- Manage and optimize affiliate marketing tools and platforms for effective campaigns
Sr. Executive Client Servicing
Shlokin Digital
06.2021 - 11.2022
- Managed 20+ client accounts across industries like Real Estate, Retail, Conglomerates, Healthcare, Celebrities, and HNIs, tailoring strategies for social media engagement
- Delivered strategic insights to meet client goals, ensuring high engagement and satisfaction
- Collaborated with digital experts, content creators, and designers to execute customized ORM and digital marketing strategies
- Supervised social media accounts with regular monitoring, content creation, and posting, while managing client expenses and resource allocation
Executive Project Manager
Befferent Digital Media
07.2020 - 05.2021
- Managed ORM portfolios for 20+ clients across PAN India, ensuring a positive online reputation
- Developed and implemented strategies to mitigate negative feedback and enhance brand visibility
- Collaborated with high-profile clients, including JSPL, Malabar Secrets, Nayati Healthcare Hospital, and HNI Rana Arora, delivering tailored marketing and client servicing solutions.
- Strengthened client relationships by providing regular updates and strategic advice on reputation management
- Supervised social media accounts, monitoring activity, posting content, and collaborating with teams to resolve feedback promptly for client satisfaction
Relationship Executive
Befferent Digital Media
02.2019 - 06.2020
- Worked for an ORM company wherein handled PAN India & International clients & maintaining relationships with them executing their positive Online Reputation
Education
MBA - Marketing Management
NMIMS
01.2024
BBA -
Tecnia Institute of Advanced Studies
01.2018
Skills
- Client Servicing & Relationship Management
- Excel Management
- Affiliate marketing
- Campaign Optimisation
- Team Management
- Supervision and leadership
- Cross-Functional Collaboration
- Business Development
- Networking
- Interpersonal communication
- Clerical support
- Problem-solving
Accomplishments
Awarded for exceptional leadership in driving customer success and achieving record-breaking client retention rates.
Industry Engagement
- Represented Nomadz at the AW Conference in Bangkok December 2023.
- Represented Nomadz Digital & Innovation at IAS October 2023.
- Represented Nomadz Digital & Innovation at the India Digital Summit January 2025.
Timeline
Head Client Servicing
Nomadz Digital
10.2023 - Current
Manager - Client Servicing
Nomadz Digital
06.2023 - 10.2023
Sr. Executive Affiliate Marketing - CS
Icubeswire
11.2022 - 06.2023
Sr. Executive Client Servicing
Shlokin Digital
06.2021 - 11.2022
Executive Project Manager
Befferent Digital Media
07.2020 - 05.2021
Relationship Executive
Befferent Digital Media
02.2019 - 06.2020
MBA - Marketing Management
NMIMS
BBA -
Tecnia Institute of Advanced Studies
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