Mahima Goyal

Investigated, troubleshoot, and resolved Technical client support tickets
Identified and reported existing bugs, following through a complete resolution cycle
Provided online course access to users
Consolidated data from various SQL data sources and prepared reports and workflows to reduce man-hours
Collaborated closely with Product Management teams for product rollout and user
Collaborated with Product Managers and developers to manage reports and data
Provided real-time proactive and reactive support for daily CICD and feature releases
Worked in a quality assurance role for managing and handling products
Executed QA Manual and Automation tasks using the Katalon Platform.Involved in various phases of SDLC and STLC
Functional testing, Regression testing, Smoke testing, Automation testing, Strong reasoning skills, Agile, Scrum, Kanban, Bug Reporting, Test Execution, Test case writing
Reported and documented software defects by creating bug issues in JIRA, SLACK
Managed Continuous Integration/Continuous Deployment (CI/CD) processes using Jenkins and GitHub tools
Collaborated on and contributed to the BB IMPACT, ONE APP, COMMUNITY APP Project.
Reported and documented software defects by creating bug issues in Bugzilla.

• Executed QA Automation tasks using the Katalon Platform.
• Reported and documented software defects by creating bug issues in Bugzilla.
• Managed Continuous Integration/Continuous Deployment (CI/CD) processes using Jenkins and GitHub tools.
• Collaborated on and contributed to the CURA Healthcare Project.