Summary
Overview
Work History
Education
Skills
Timeline
Languages
Work Preference
Interests
Generic
Mahima Gupta

Mahima Gupta

Working with Compliance team
Jammu

Summary

To work in a challenging atmosphere to polish my academic knowledge and make it a resource to the organization. Seeking a responsible and challenging position with a dynamic organization which offers for professional development and where I can best utilize my knowledge and skills.

Overview

3
3
years of professional experience

Work History

Appointed to Advanced Support Team (Apple Client)

Infotree Global
12.2024 - Current
  • Outlook & Team Communication: Managed Outlook correspondence, ensuring prompt responses to ICs and Apple’s team for seamless coordination.
  • Requisition & Budget Quotation: Generated requisitions and budget quotes post-screening, securing approvals before onboarding.
  • Start Date & Security Briefing: Coordinated start dates and sent security briefing links for Marcom personnel after budget approvals.
  • Contract End & Extension Management: Issued end-date and extension notifications, ensuring budget updates post-extension acceptance.
  • Tracker Maintenance & Follow-ups: Maintained accurate records and follow-ups, ensuring smooth workflow and timely updates.
  • IC Support & Query Resolution: Addressed IC inquiries efficiently, providing clear communication for a seamless process.

Background Operations (Apple client)

Infotree Global Solutions
02.2024 - Current
  • New Hire Integration Process:
    Managing the end-to-end process of integrating new hires into the organization, including orientation, team introductions, and ensuring they have the tools and resources needed for a smooth transition.
  • Candidate Sourcing and Statement of Work (SOW) Review:
    Identifying and sourcing top-tier candidates, while carefully reviewing and validating the Statement of Work (SOW) to ensure it aligns with project goals and organizational expectations.
  • Onboarding Documentation Distribution:
    Sending onboarding documents to candidates promptly, ensuring all necessary paperwork is completed, signed, and returned in a timely manner for a smooth hiring process.
  • Comprehensive Background Verification:
    Conducting thorough background checks, including criminal, professional, and educational record verification, to ensure all candidates meet the organization's standards and policies.


Consultant ( International Voice Process )

TaskUs
01.2022 - 01.2023
  • Managing Calls Related to Amazon Orders:
    Efficiently handling customer calls regarding Amazon orders, providing accurate order status updates, addressing concerns, and offering solutions to ensure a positive customer experience.
  • Proven Adaptability and Quick Learning:
    Demonstrating a strong ability to quickly learn new processes, tools, and technologies, adapting effectively to changing environments and challenges.
  • Resolving Customer Concerns:
    Actively listening to and resolving customer concerns related to orders, product quality, and payment issues, ensuring customer satisfaction through timely and effective solutions.
  • Ensuring KPI Achievement:
    Monitoring and working diligently to meet and exceed all key performance indicators (KPIs), consistently driving performance and maintaining high standards across all tasks.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

SMVDU
05.2001 -

Bachelor of Science - Electrical, Electronics And Communications Engineering

SMVDU
05.2001 -

Skills

Timeline

Appointed to Advanced Support Team (Apple Client)

Infotree Global
12.2024 - Current

Background Operations (Apple client)

Infotree Global Solutions
02.2024 - Current

Consultant ( International Voice Process )

TaskUs
01.2022 - 01.2023

Bachelor of Science - Electrical, Electronics And Communications Engineering

SMVDU
05.2001 -

Bachelor of Science - Electrical, Electronics And Communications Engineering

SMVDU
05.2001 -

Languages

English
Advanced (C1)

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsTeam Building / Company RetreatsWork from home optionFlexible work hours

Interests

Cooking

Fitness

Table Tennis

Mahima GuptaWorking with Compliance team