Mahima Gupta
Working with Compliance team
Jammu
Summary
To work in a challenging atmosphere to polish my academic knowledge and make it a resource to the organization. Seeking a responsible and challenging position with a dynamic organization which offers for professional development and where I can best utilize my knowledge and skills.
Overview
3
3
years of professional experience
Work History
Appointed to Advanced Support Team (Apple Client)
Infotree Global
12.2024 - Current
- Outlook & Team Communication: Managed Outlook correspondence, ensuring prompt responses to ICs and Apple’s team for seamless coordination.
- Requisition & Budget Quotation: Generated requisitions and budget quotes post-screening, securing approvals before onboarding.
- Start Date & Security Briefing: Coordinated start dates and sent security briefing links for Marcom personnel after budget approvals.
- Contract End & Extension Management: Issued end-date and extension notifications, ensuring budget updates post-extension acceptance.
- Tracker Maintenance & Follow-ups: Maintained accurate records and follow-ups, ensuring smooth workflow and timely updates.
- IC Support & Query Resolution: Addressed IC inquiries efficiently, providing clear communication for a seamless process.
Background Operations (Apple client)
Infotree Global Solutions
02.2024 - Current
- New Hire Integration Process:
Managing the end-to-end process of integrating new hires into the organization, including orientation, team introductions, and ensuring they have the tools and resources needed for a smooth transition. - Candidate Sourcing and Statement of Work (SOW) Review:
Identifying and sourcing top-tier candidates, while carefully reviewing and validating the Statement of Work (SOW) to ensure it aligns with project goals and organizational expectations. - Onboarding Documentation Distribution:
Sending onboarding documents to candidates promptly, ensuring all necessary paperwork is completed, signed, and returned in a timely manner for a smooth hiring process. - Comprehensive Background Verification:
Conducting thorough background checks, including criminal, professional, and educational record verification, to ensure all candidates meet the organization's standards and policies.
Consultant ( International Voice Process )
TaskUs
01.2022 - 01.2023
- Managing Calls Related to Amazon Orders:
Efficiently handling customer calls regarding Amazon orders, providing accurate order status updates, addressing concerns, and offering solutions to ensure a positive customer experience. - Proven Adaptability and Quick Learning:
Demonstrating a strong ability to quickly learn new processes, tools, and technologies, adapting effectively to changing environments and challenges. - Resolving Customer Concerns:
Actively listening to and resolving customer concerns related to orders, product quality, and payment issues, ensuring customer satisfaction through timely and effective solutions. - Ensuring KPI Achievement:
Monitoring and working diligently to meet and exceed all key performance indicators (KPIs), consistently driving performance and maintaining high standards across all tasks.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
SMVDU
05.2001 -
Bachelor of Science - Electrical, Electronics And Communications Engineering
SMVDU
05.2001 -
Skills
Timeline
Appointed to Advanced Support Team (Apple Client)
Infotree Global
12.2024 - Current
Background Operations (Apple client)
Infotree Global Solutions
02.2024 - Current
Consultant ( International Voice Process )
TaskUs
01.2022 - 01.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
SMVDU
05.2001 -
Bachelor of Science - Electrical, Electronics And Communications Engineering
SMVDU
05.2001 -
Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsWork from home optionFlexible work hoursInterests
Cooking
Fitness
Table Tennis
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