Mahima Gupta
Overview
7
7
years of professional experience
Work History
Sr. Admissions Manager, Outreach & Client Service
Manav Rachna University
Faridabad
07.2023 - Current
- Developed a Growth Strategy focused both on financial gain and Customer satisfaction.
- Organized peer counselling programs.
- Handling Service queries at the centre level.
- Managed large-scale events from concept to execution. End-to-End Event Planning - Oversee event execution from start to finish.
- Ability to secure sponsorships and build partnerships to elevate event impact.
- Participated in career counseling sessions, attended education fairs throughout India, established and maintained partnerships with consultancies and educational institutions, designed and implemented regional outreach strategies to increase enrollments.
- Reached and exceeded enrollment targets while assessing the success of outreach campaigns.
- Worked with the marketing team to ensure that outreach initiatives are adequately publicized and sustain a strong online and offline presence.
- Regularly oversee the ERP system to guarantee its optimal functionality, and administer updates, improvements, and adjustments to the ERP software.
- Create, plan, and carry out events while making sure everything is well-coordinated and carefully considered.
- Create and deliver unforgettable experiences by working together with internal teams, such as those in operations, production, and creative.
- Have a solid understanding of event planning, strategy, and execution.
- Shown leadership abilities when managing a group of executives.
- Competent in logistics, vendor management, and budgeting.
- Knowledgeable about managing events on-site via travel.
- Able to design and carry out extensive marketing strategies with a focus on live events, industry conferences, and meetups.
- Establish and manage speaking engagements, sponsorships, and partnerships.
- Acknowledge crucial collaborations with influencers and members of the community.
- International students Documentation and Record-Keeping.
- To enable continuous improvement, create reports that include information on program outcomes, student requirements, and support services.
- Organize, plan, and carry out events that encourage participation, diversity, and a feeling of belonging among International students.
Senior Client Service Manager
BYJUS
Gurgaon
11.2021 - 03.2022
- Generated Revenue by counselling prospects and converting them into Sales.
- Met and Exceeded Pipeline Contribution Goals.
- Respond quickly to assigned leads.
- Call existing Customers and Identify Up selling/cross selling opportunities.
- Provided excellent service and support to students & parents, directly impacting all business metrics.
- Counselling students and parents about our courses and competition exams landscape.
- Interaction with students and parents on a regular basis for giving them BYJU'S experience.
- Handling assigned administrative responsibilities.
Senior Business Development Executive
Unacademy
Gurgaon
10.2019 - 02.2021
- Explaining the services and Pricing, resolved customer queries & maximised sales.
- Achieved Target to increase monthly sales by 15%.
- Planning the batch allotment for enrolled students.
Senior Business Development Executive
Little Leap Educational Consultant
New Delhi
02.2019 - 09.2019
- Created & Handled the promotional activities to drive Business.
- Built Relationships with Media outlets.
- Evaluated Performances of Social Media Campaigns.
- Developed product branding & made strategies, assisted with Product Launches.
- Developed Strategies for different customer demographics.
Business Development Manager
Safexpress Pvt. Ltd.
Marketing Manager
AffordPlan
Personal Banker
Deutsche Bank
- Presenting and cross selling services to existing and prospective clients.
- Authorising and evaluating overdrafts and loans.
- Generated periodic analysis and reports to identify trends and opportunities.
- Counselling customers on banking products & services.
Education
PGDM - Marketing and HR
New Delhi Institute of Management
Delhi08.2019
Bachelors of Business Administration -
Chitkara University
Punjab01.2016
Skills
- People Management
- Customer Interfacing
- Project Management
- Attention to Detail
- Organization Skills
- Problem Solving
- Teamwork
- Self-motivated
- Presentation Skills
- Persuasion Skills
- Written Communication
- Verbal Communication
Websites
Languages
- English
- Hindi
Personal Information
- Date of Birth: 03/05/95
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Admissions Manager, Outreach & Client Service
Manav Rachna University
07.2023 - Current
Senior Client Service Manager
BYJUS
11.2021 - 03.2022
Senior Business Development Executive
Unacademy
10.2019 - 02.2021
Senior Business Development Executive
Little Leap Educational Consultant
02.2019 - 09.2019
Business Development Manager
Safexpress Pvt. Ltd.
Marketing Manager
AffordPlan
Personal Banker
Deutsche Bank
PGDM - Marketing and HR
New Delhi Institute of Management
Bachelors of Business Administration -
Chitkara University
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