MAHIMA MANCHANDA
Gurgaon
Summary
Strategic business leader with 6+ years in operations security, risk analysis, and growth analytics across APAC and NA markets. Translates complex data into actionable insights, drives execution, and influences senior stakeholders. Experienced in performance governance, cross-functional leadership, and scaling programs in fast-paced, global environments.
Overview
2
2
Languages
6
6
years of post-secondary education
8
8
years of professional experience
Work History
FPA Team Lead - Google Lines of Business
Teleperformance Global Services Pvt. Ltd.
Gurgaon
05.2025 - Current
- Led risk and compliance governance for 4 Google Lines of Business, enhancing forecasting accuracy, reporting consistency, and financial controls.
- Manage and coach a 9-member FP&A team, driving quality, timeliness, and analytical depth.
- Own forecasting and outlook cycles; deliver variance insights (Actuals vs Budget vs Forecast) with clear business narratives.
- Partner with Operations and Program leadership on capacity, productivity, and cost planning levers.
- Developed leadership-ready dashboards and MIS packs, facilitating data-driven decision-making.
Fraud Prevention Analyst (Google)
Teleperformance Global Services Pvt. Ltd.
Gurgaon
01.2024 - 05.2025
- Monitored transactions for suspicious activities and potential fraud indicators.
- Analyzed customer accounts to identify patterns of fraudulent behavior.
- Conducted risk-based audits to uncover fraud patterns and anomalies, enhancing detection capabilities.
- Collaborated with law enforcement on fraud investigations and case resolutions.
- Delivered risk & compliance training for new hires, reinforcing understanding of fraud prevention measures.
Business Analyst | Performance & Growth (Youtube)
Teleperformance Global Services Pvt. Ltd.
Gurgaon
05.2023 - 12.2023
- Drove partner monetization by analyzing creator channel performance and translating insights into targeted YouTube Optimization Product (YOPP) recommendations aligned to growth goals.
- Enhanced partner conversion by identifying leakage across pitch, follow-up, and implementation stages and influencing corrective actions through data-backed insights.
- Acted as the de-facto Partner Manager, owning end-to-end coordination between creators, operations, quality, and program stakeholders to accelerate decision-making and execution.
- Strengthened program governance by building performance insights (trends, risks, and opportunity signals) that informed leadership reviews and operational strategy.
Team Leader - Sales & Marketing
Flipspaces Technology Labs Pvt. Ltd.
Noida
11.2021 - 10.2022
- Developed social campaigns targeting specific demographics to enhance brand visibility, aligning targeting, creatives, and budgets to sales growth objectives.
- Drove lead generation and conversion efficiency by optimizing keywords, audiences, creatives, and bidding strategies based on performance insights and funnel analysis.
- reviewed spend, CTR, CPL, and conversion trends for campaign performance governance, translating insights into actionable strategies for sales team improvement.
- coached 10–15 member sales & marketing team, established daily/weekly performance cadence, and ensured disciplined follow-ups to optimize ROI from paid media.
Senior Executive
Blinkit (Grofers)
Gurgaon
04.2021 - 11.2021
- Addressed customer escalations promptly, Provided support on the sales floor to assist customers with inquiries., and SLA governance across customer support channels.
- Executed daily responsibilities with precision, ensuring operational continuity.
- Proposed and implemented creative solutions that improved team effectiveness and project outcomes.
- Collaborated with diverse coworkers to achieve shared objectives and resolve product and service challenges.
Senior Executive
Paytm Insurance (One97 Communications)
Gurgaon
08.2020 - 04.2021
- Coordinated policy processing workflows with internal and external stakeholders to ensure timely and accurate execution.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Executive
Construction Equipment Rental Association (CERA)
Delhi
10.2018 - 08.2020
- Coordinated member communication, organized events, developed newsletters, and facilitated stakeholder engagement to strengthen community connections.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
PGDBM - Marketing
NMIMS
Mumbai 01.2019 - 01.2021
B.Com (Hons.) -
Delhi University
Delhi 07.2015 - 01.2018
High School Diploma -
YMCA
Delhi 01.2015 - 01.2016
Skills
- Financial Oversight
- Financial forecasting
- Data analysis
- Risk management
- Risk & Control Mindset
- Program governance
- Stakeholder management
- Stakeholder engagement
- Team Development
- Leadership coaching
- Performance & Outcome Orientation
Locations
- Gurgaon, Haryana
- Hyderabad, Telangana
Awards
Best Employee of the Year, Teleperformance, 01/01/24
Languages
Hindi
First Language
English
Advanced
C1
Timeline
FPA Team Lead - Google Lines of Business
Teleperformance Global Services Pvt. Ltd.
05.2025 - Current
Fraud Prevention Analyst (Google)
Teleperformance Global Services Pvt. Ltd.
01.2024 - 05.2025
Business Analyst | Performance & Growth (Youtube)
Teleperformance Global Services Pvt. Ltd.
05.2023 - 12.2023
Team Leader - Sales & Marketing
Flipspaces Technology Labs Pvt. Ltd.
11.2021 - 10.2022
Senior Executive
Blinkit (Grofers)
04.2021 - 11.2021
Senior Executive
Paytm Insurance (One97 Communications)
08.2020 - 04.2021
PGDBM - Marketing
NMIMS
01.2019 - 01.2021
Senior Executive
Construction Equipment Rental Association (CERA)
10.2018 - 08.2020
B.Com (Hons.) -
Delhi University
07.2015 - 01.2018
High School Diploma -
YMCA
01.2015 - 01.2016