Mahima Meiselvan
Chennai
Summary
HR Operations Analyst with 1 year of experience managing high-volume case workflows, query resolution, and process optimization in fast-paced environments.
Proficient in Excel, Power Query, and VBA, with a strong focus on workflow automation, improving reporting accuracy, and enhancing operational efficiency.
Recognized for reducing workflow complexities and turnaround time through custom tool development, while improving stakeholder visibility into key metrics.
Known for a solution-driven mindset, keen attention to detail, and a collaborative approach to continuous improvement.
Eager to contribute in a dynamic environment by leveraging data, technology, and critical thinking to drive impactful, insight-led solutions within a growth-focused organization.
Overview
2
2
years of professional experience
Work History
HR Operations Graduate Analyst
Barclays Global Service Centre Private Limited
Chennai
05.2024 - Current
- Implemented queue governance systems to enhance case allocation and advisor adherence.
- Designed interactive dashboards for tracking daily closures, touchpoints, reopens, and aging metrics.
- Analyzed inflow trends to support query reduction strategies and effective capacity planning.
- Automated keyword-based query categorization using Power Query and VBA Macros, saving 48 hours of manual effort. Recognized by HR leadership, including the Co-Head of Colleague Experience, for this contribution.
- Played a crucial role in managing the post-new HR system launch by efficiently reducing queue sizes, addressing a 3.5-fold increase.
- Proposed and established a POD-based team structure to improve specialization, case resolution, and performance metrics.
- Presented operational gaps during the leadership visit, prompting organization-wide process improvement initiatives.
- Created an Excel solution that reduced handling time for leave entitlement queries from 25 to 7 minutes.
- Managed UK HR queries, developing knowledge in policy and process frameworks.
- Developed trackers for ex-employee communications to streamline follow-up actions.
- Provided valuable and timely data insights for leadership decision-making.
Data Analyst Intern
Symbiate Ventures Private Limited
Chennai
05.2023 - 06.2023
- Streamlined operations by addressing inventory synchronization challenges to minimize financial issues.
- Performed sales data analysis to support informed decision-making and reduce reporting difficulties.
- Contributed to website enhancements, improving functionality and user experience.
- Facilitated calls to promptly resolve critical business issues.
- Collaborated with team members to gather requirements for data projects.
Education
MBA - General Studies
Loyola Institute of Business Administration
Chennai04-2024
B.Com - General Studies
Ethiraj College For Women
Chennai04-2021
High School Diploma - Commerce
International Indian School Riyadh
Riyadh, Kingdom Of Saudi Arabia03-2019
Skills
- Business intelligence
- Advanced Excel and VBA macros
- Power Query automation
- ServiceNow, Workday and SAP
- Trend analysis
- Workflow optimization
- Problem solving
- Team collaboration
- Critical thinking
- Capacity planning
- Verbal and written communication
Affiliations
- Yoga
- Solving Rubik's Cube, mirror cube
- Table Tennis
Accomplishments
- Recognized by the co-head of colleague experience and managing director for my efforts in automation and problem-solving skills
- Ranked 3rd out of 210 students in B.Com for major subjects at Ethiraj College for Women
- Recognized for academic excellence in the 12th CBSE board examination in Riyadh
- Received the Academic Excellence Award and Gold Medal for securing the highest percentage in the 11th Gulf Board Examination
Timeline
HR Operations Graduate Analyst
Barclays Global Service Centre Private Limited
05.2024 - Current
Data Analyst Intern
Symbiate Ventures Private Limited
05.2023 - 06.2023
MBA - General Studies
Loyola Institute of Business Administration
B.Com - General Studies
Ethiraj College For Women
High School Diploma - Commerce
International Indian School Riyadh
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