Summary
Work History
Education
Skills
Language
Timeline
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Mahima Pant

Gurugram

Summary

Motivated and dependable professional with a strong background in customer service, seeking a new opportunity to expand my skills in a dynamic and growth-oriented environment. Eager to learn new processes, take on new challenges, and contribute to a team where I can grow within the company and add long-term value.

Work History

Senior Travel Counsellor (CWT)

Teleperformance
  • Worked on Amadeus and Sabre systems.
  • Processed refunds for flight bookings.
  • Helped customers through email support, answering questions and solving booking problems.
  • Made sure all work was accurate and followed airline rules.
  • Worked with the team to fix any issues quickly and keep customers happy.

Analyst

WIPRO (GOOGLE HRO)
  • Handled end-to-end location transfer process for Google employees ('Googlers') through Google's internal CRM portal.
  • Reviewed transfer requests, updated records, coordinated with relevant teams, and ensured smooth transitions.
  • Generated and processed offer letters for internal transfers in alignment with company policies.
  • Maintained accurate and confidential employee data across systems and ensured compliance with HR guidelines.
  • Resolved employee queries related to transfers, job changes, and onboarding documents.
  • Delivered consistent, high-quality service with a focus on accuracy, confidentiality, and timely completion.

Education

Bachelor of Arts -

School of Open Learning -DU
06.2022

12th Class - undefined

Suraj School
01.2018

Skills

  • Proficient in Amadeus and Sabre GDS for travel bookings (Refunds)
  • Skilled in handling customer inquiries via email and CRM platforms
  • Multi-channel communication (email, chat, sometimes voice support)
  • Able to manage multiple systems and tools efficiently under pressure
  • Computer skills (Microsoft Word, Excel, Email)

Language

English
Hindi
Spanish (Beginner- Currently learning)

Timeline

Senior Travel Counsellor (CWT)

Teleperformance

Analyst

WIPRO (GOOGLE HRO)

12th Class - undefined

Suraj School

Bachelor of Arts -

School of Open Learning -DU

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Mahima Pant