Mahima Shrivastava

• Product Ownership: Own and manage product backlog for UK savings products, translating business, customer, operational and regulatory needs into prioritized epics, features, user stories and acceptance criteria.
• Backlog & Delivery: Lead backlog refinement, sprint planning, story prioritisation, sprint reviews and release planning; ensure delivery teams have clear, actionable and testable requirements.
• Stakeholder Management: Collaborated with Product, Engineering, Architecture, QA, Operations and business stakeholders; facilitated workshops, discovery sessions, impact assessments and requirement walkthroughs to align project g
• Digital Transformation: Supported cloud migration and legacy modernisation initiatives for Savings & Deposits, enhancing product capabilities for ISA Cash, Fixed Rate Bond, Easy Access and Limited Access.
• Salesforce: Define requirements for Salesforce Service Cloud / colleague servicing capabilities and integrations; worked with technical teams on solution design, APIs, data flows and implementation.
• Quality & Release: Drive UAT planning, defect triage, business validation, release readiness and production support, maintaining traceability from requirements through delivery.
• Tools: JIRA, Confluence, Salesforce Service Cloud, GraphQL, Power BI, SQL, HP QC/ALM, Mambu, Bastian, ODS, ADLS, SendGrid and Microsoft Office.
• Mapped end-to-end account opening, servicing, and closure processes to identify control gaps.
• Defined AI product roadmap aligning model capabilities with user needs and business priorities.
• Collaborated with engineering, data science, and design teams to deliver AI features.
• Self-motivated, with a strong sense of personal responsibility.
• Paid attention to detail while completing assignments without Supervision.

• Gathered business requirements and translated stakeholder needs into clear functional specifications.
• Analyzed operational data to identify process gaps and support informed decision-making.
• Collaborated with cross-functional teams to refine workflows and resolve system issues.
• Documented user stories, process maps, and business rules for development and testing.

• Gathered client requirements through structured discussions while enabling team understanding of application changes.

• Managed approvals and resolved offshore queries ensuring smooth QA execution and delivery timelines.

• Created BRD and FSD documents, supporting a clear definition of technical and functional requirements.
• Resolved Java application issues and estimation queries through structured problem-solving approaches.

• Conducted RCA to identify inefficiencies, implementing corrective actions that improved processes.

• Coordinated integrations across seven partners and four banks, ensuring seamless connectivity and performance.

• Created test strategy plans and closure reports, supporting consistent quality delivery across complex projects.
• Worked with users and QA teams to clarify requirements while maintaining quality standards.
• Compiled requirement traceability matrix (RTM) connecting requirements with corresponding test cases for validation accuracy.