Mahima Singh
Dwarka, New Delhi
Summary
Dynamic customer agent with a proven track record at Zomato, excelling in service delivery and enhancing customer satisfaction. Skilled in Adobe Photoshop and Illustrator, I leverage active listening and creative problem-solving to exceed performance targets. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently achieving results in challenging situations.
Overview
3
3
years of professional experience
Work History
Customer Agent
College Dekho, Airbnb, Zomato, Encore capital
Gurugram
05.2023 - 12.2025
- Interacted with diverse customers to understand behaviors and enhance service delivery.
- Provided customer care at College Dekho, Teleperformance (Airbnb), Zomato, and Encore Capital as a debt collector.
- Addressed customer inquiries and provided effective solutions to improve satisfaction.
- Executed debt collection strategies at Encore Capital to achieve performance targets.
Education
B.design -
Gd Goenka University
05-2023
Skills
- Verbal and written communication
- Active listening
- Interpersonal effectiveness
- Creative problem-solving
- Adaptability and flexibility
- Attention to detail
- Adobe Photoshop and Illustrator
- Communication skills
Hobbies and Interests
- Drawing
- Painting
- Crafting
- Cooking
- Traveling
Languages
- Hindi
- English, Fluent
- Hindi, Native
Timeline
Customer Agent
College Dekho, Airbnb, Zomato, Encore capital
05.2023 - 12.2025
B.design -
Gd Goenka University