MAHIN SARAFATH
Sr. Site Reliability Engineer
Bengaluru
Summary
With 7.5 years of experience in IT industry, customer-facing support / IT Admin / Engineering roles with multiple projects and software solutions, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
7
7
Certificates
Work History
Sr. Site Reliability Engineer
Oracle Software India Pvt Ltd
Bengaluru
03.2022 - Current
- Handled Large Workspace ONE deployments and upgrades, just not limited to monthly maintenance.
- Ensure smooth working of all endpoints and report any issues with associated vendors.
- Proactive monitoring of environment to avoid any escalations.
- Ensure proper documentation and testing being performed before large scale changes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with teams and vendors
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sr. Escalation Engineer
VMware Software India Pvt LTD
08.2018 - Current
- I’m responsible for handling high visibility issues and work on production down situations
- Responsible for knowledge creation for customers and Internal Teams
- Responsible for guidance/Training/upskilling L1 and L2 teams
- Point of contact for new hire mentorship/training and part of Interview panellist team.
Sr. IT Analyst
CAPGEMINI INDIA PVT LTD
11.2015 - 08.2018
- Work on client escalation and provide support via phone/email and web-based tools
- Responsible for handling team of 10-15 members
- Prepare monthly roster and resource allocation for smooth running of business
- New Hire mentorship and provide support to the team
- As a Team lead, responsible for driving daily status call with client
- Collaborate with different vendors on escalations.
Education
Bachelor of Science - Computer Science
Kannur University
Kerala, India 06.2012 - 05.2015
Skills
Workspace ONE UEMundefined
Certification
Master Specialist Digital Workspace 2022
Timeline
Sr. Site Reliability Engineer
Oracle Software India Pvt Ltd
03.2022 - Current
Master Specialist Digital Workspace 2022
03-2022
Specialist Unified Endpoint Management
03-2022
Specialist Workspace ONE Integration and Troubleshooting
03-2022
Oracle Cloud Foundations Associate 2021 (OCI)
03-2022
VMware Certified Professional Digital Workspace 2021
12-2021
Microsoft Certified Professional
12-2018
Microsoft Certified Server Associate 2012
12-2018
Sr. Escalation Engineer
VMware Software India Pvt LTD
08.2018 - Current
Sr. IT Analyst
CAPGEMINI INDIA PVT LTD
11.2015 - 08.2018
Bachelor of Science - Computer Science
Kannur University
06.2012 - 05.2015
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