Mahip Sharma
Udaipur
Summary
Dynamic leader with a proven track record at The Oberoi Udaivilas, Udaipur, specializing in staff training and development, and revenue optimization. Excelled in utilizing property management systems and persuasive skills to exceed quality standards. Achieved significant improvements in guest satisfaction and operational efficiency, showcasing a blend of strategic and interpersonal prowess.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
The Oberoi Udaivilas, Udaipur
Udaipur
06.2023 - Current
- Assessed daily operational needs of the front office team, including staffing requirements, supplies ordering, and maintenance requests, thus ensuring the smooth running of all processes involved.
- Reviewed employees' work to check adherence to lead quality assurance standards, and proper procedures.
- Coordinated with other departments to ensure smooth operations.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
Member Relations Supervisor
The Bay Club, Mumbai
Mmbai
08.2022 - 05.2023
- Utilized a new software system to complete daily transactions quickly and accurately for the club.
- Built and maintained proactive relationships with employees and members.
- Helped set initial processes for the pre-opening team for future operations.
- Planned and organized inventories for the opening of the club.
- Designed training materials and conducted user training sessions on new or updated systems.
- Produced reports and maintained training documents to support training activities.
Front Office Assistant
The Oberoi, Mumbai
Mumbai
04.2022 - 05.2022
- Cross exposure for my SDP (Supervisory Development Programme) at one of the most luxurious city hotels in The Oberoi Group, I learned problem-solving skills, guest handling, room blocking, room reservation, upselling, and, in my overall tenure, worked as a shadow supervisor in the department.
Front Office Assistant
The Bay Club, Mumbai
Mumbai
11.2019 - 05.2022
- I worked at Trident Bandra Kurla Complex on deputation and learned the operation of a buzzing business hotel with an inventory of 436 rooms at the Bell Desk, Concierge, and later got the opportunity to handle Trident Meetings by myself.
- Worked at Wildflower Hall, Shimla, at the reception and learned check-in and check-out procedures, mastering the art of guest satisfaction. It was a great learning experience at the luxury resort property in the hills of the Himalayas.
- Great learning at The Oberoi Rajvilas, Jaipur - a boutique hotel spread across 30 acres of land with 75 luxurious rooms. Learned the coordination and management of villa properties.
Education
B. Sc in Hospitality And Hotel Administration
IHM, Chennai
Chennai04-2019
Skills
- Scheduling and calendar management
- Concierge services
- Property management systems
- Persuasion skills
- Shift scheduling
- Reservations assistance
- Staff training and development
- Suggestive selling
- Revenue optimization
Timeline
Front Office Supervisor
The Oberoi Udaivilas, Udaipur
06.2023 - Current
Member Relations Supervisor
The Bay Club, Mumbai
08.2022 - 05.2023
Front Office Assistant
The Oberoi, Mumbai
04.2022 - 05.2022
Front Office Assistant
The Bay Club, Mumbai
11.2019 - 05.2022
B. Sc in Hospitality And Hotel Administration
IHM, Chennai
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